"Audio while connecting" and "hold music" volume control should adjust selected recording.

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  • Updated 1 month ago
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I just found out that the "audio while connecting" and "hold music" volume cannot be adjusted. Our clients are complaining that the volume is too loud and needs to be adjusted. The default music is yours. How can we get this matter resolved? Please advise? Thank you, Kathy
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LENTZ

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Posted 2 years ago

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Saadet, Employee

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Hello LENTZ,

You could always upload your own custom recordings/greetings. This can be done for IVRs, Call Queues, Company Greetings, and User Greetings.
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Jessica Le

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That does not answer the question about turning down the volume of hold music. There is a slider, but it will not save.
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Jesse Allen

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that is not an answer to the posed question, it is the answer i have been getting and it is not GOOD ENOUGH!
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UCHost

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Two years and RC asks to upvote defects. This is not a feature request. 
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Frank

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We are getting complaints that the music is too loud as well. Can you add a couple of music files with lower volume so the user can choose?
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Lhall

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This is a big issue that we cannot adjust the volume levels of the hold music or greetings.  I get numerous complaints that our hold music is too loud and ring central tells me that there is no way to adjust the master volume on that, and they need to correct that and add that feature. 
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Jessica Le

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This reply was created from a merged topic originally titled "Audio while connecting" and "hold music" volume adjustments will not save. It go....

Customers have complained about how loud the connecting and hold music is. There is a slider to adjust the volume, but it will not save. It goes back to the default, which is the full volume. This seems to be an oversight on the part of the programmers. Customers should not have to turn down their phones just for the hold music, then turn it back up to talk to someone. Hold music should be able to be set at a decent volume. Did you know that your hold music for Ring Central is extremely loud as well? I have to turn down my phone when I'm put on hold, then turn it back up when a customer support person gets back on the phone.
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Mike, Official Rep

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Hey folks.  I'm going to change this thread to a feature request.  I have confirmed the following: 



The volume control for playing the audio has no control over the recording. But when a user wants to record a custom greeting/announcement then the volume control there impacts the recorded volume.
Like here:

(Edited)
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Jesse Allen

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this is not a good enough solution, this is simple.  you cant have the volume set so high that people cant/wont remain on hold. Also i keep getting told to create a feature request, but i cant figure out how to. when can i expect this change to take affect?
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Saadet, Employee

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Hi Jesse,

There's no need to create another feature request since one already exists. We simply ask that you vote by clicking the button that is located in the upper right-hand side. I have not heard of an ETA on if/when this may become available. 

I personally have not experienced this issue myself - and I have called many RingCentral customers. It may be something that is on the phone of the individual who is calling, but I'm not sure.
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Jesse Allen

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clearly i am not the only one who has gotten this complaint, just look at the other customers who have also gotten that complaint form their clients. this did not seem to be an issue until recently, because i know i called the number to check when i set the system up. after getting the complaint i tested it myself from several other lines and i agree whole heartedly with the client that brought this to my attention.  the volume is DEAFENING. i invite you to call my business line to see for your self.

my other question was not answered, how do i make a feature request? i have other features i would like to request and have been given instructions from several reps none of which (although they were different) helped me to figure out how to create a feature request.
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Saadet, Employee

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KEVIN HODGES

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Yes, I am getting complaints too.  The volume adjuster will not save the settings.
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Kelly Barrios

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We also have complaints. Too many to count. When I call into the office it is way too loud. If you do not intend to create a solution, just let us know so that we can choose another provider.
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CJ Patracone

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We have the same issue here with 400+ users
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CJ Patracone

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make that 900+ users
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Charles Box

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Has this feature been implemented yet?  Been a few months with no replies saying that it has been added.
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Saadet, Employee

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Hey Charles, sorry, I haven't heard anything about this from our Product Team.
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CJ Patracone

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Its not been added as far as i can tell. I hope they do this soon. 
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CJ Horecky

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Come on guys, can we please get a fix here?
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CJ Horecky

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Here's a temporary solution. Use your own MP3 files, upload them to the URL below, decrease their volume level, then upload to RingCentral.

http://www.mp3louder.com/
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Jessica - Community Moderator, Official Rep

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Official Response
Hi Everyone, 

If you experience this issue, please open a case and in your case notes include JIRA RC-45187. Doing so will make sure that the Product Team is made aware of this situation. 


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CJ Patracone

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I have the issue, but it don't have the time to add a case right now. I was hoping the product team would take feed back from these posts. Can you make a case and include all the people on this post?
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Saadet, Employee

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Hey CJ Patracone,

We have added this Community Thread to the JIRA ticket. However, we ask that each customer create their own case for multiple reasons: 1) You may have more than one account, 2) You can include your exact contact info, 3) We cannot gather important information such as Call Samples, Logs, etc., 4) We don't know where the issue is happening (i.e. what extension is being affected), and much more.
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CJ Patracone

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I understand this as a feature request, it affects all of our users. We are just wanting volume control of our hold music. Is there specific information that would be helpful in adding that option?
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Saadet, Employee

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Some useful information would be: which extension(s) this is happening on (is it an IVR, Call Queue, User Extension, etc.) & which Hold /Audio While Connecting music you have chosen as well (since there are multiple).
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CJ Patracone

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Anytime anyone would hear my chosen hold music the volume is quite loud. I used the option to upload my own file. I know its the file that is recorded at a higher volume then the normal hold music. All of the standard ones work just fine for me. I would just like the ability to alter the volume. 
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Colleen

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any update? we've also had NUMEROUS complaints and this is effecting all of our lines/extensions when folks are placed on hold - we need custom music as we're an agency that reps musicians.
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Saadet, Employee

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Sorry, Colleen. No new update on this issue :(
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Stelzer

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c'mon now!  lets get this done - sheesh - I can write the code, build the UI/UX and then test it.  You are going to lose accounts - this is something that other providers offer.... lesgo!
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E.T.

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The original complaint was made over 1 year ago...  Still no update or fix?

This is telling all your customers that:
1: Ring Central really doesn't care about the customer or the product they have. Just keep sending Ring Central the money so we can keep telling you Nothing
2: ring Central is not able to understand or fix simple coding issues. 
3: ring central is telling the Customers - we love you and want you as a new customer but understand once you buy our product we no longer care about you or your concerns. Our broken product is Buy as Is

1 year !!!!   Come on someone needs to fix this or get fired.

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CJ Patracone

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I fully agree, I am only using this software because I have to. We have so many complaints with the Ring Central suite of software but most do not want to spend the time to post on here. Ring Central some small simple fixes would go a long way with your customers......
(Edited)
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Frank

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The frustrating part is that this is very simple to fix. It does show that we get lots of schmoozing but no action. Tons of surveys and apologies but very little positive changes to correct issues that are important to your customers,
(Edited)
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Jesse Allen

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Somehow the idea from their end is "well you can upload your own music and set the volume of the recording before you upload it" actually I want to use the music you provide as part of the service I'm paying for. Rather than do your jobs for you to make the system I pay YOU for functional, I know, it's pretty radical!
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E.T.

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The answer they gave "well you can upload your own music and set the volume of the recording before you upload it" is False. I did that but it is still loud as the setting in their program is set to Max volume. Just another lie coming from them instead of fixing the issue 
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CJ Horecky

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Not true. As you can see from my comment 2 months ago, you can do it yourself. I did it and I've been using it since then, it works fine. That said, I still think RC needs to fix this so people can change the volume on default hold music, etc.

"Here's a temporary solution. Use your own MP3 files, upload them to the URL below, decrease their volume level, then upload to RingCentral.

http://www.mp3louder.com/"
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Stelzer

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eww dayam - so nice like white rice on ice
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Saadet, Employee

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Hello Everyone,

We understand your frustrations and concerns. As Jessica mentioned earlier in the thread, we are tracking this issue and would appreciate it if you opened cases and included the JIRA number in your notes. 

The previous mention about uploading a recording of your own was a suggestion to help ease this issue in the interim, never did we mention it was a fix. 
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E.T.

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Open Cases --- So instead of listening to your customer complaints from over 1 year ago you are just telling all customers to Open Cases so we can use this as a stall tactic.

Customers call in and complain
Customers email in and complain
Customers post on your forms to complain 

BUT you are telling all customers to open a case - WHY just to tell us 1 year from now not enough cases were open for Ring Central to give a darn about fixing known problems with the product.

Come on we deserve better then that, Please look further down in the manual and I am sure there is a better Company Issue Excuse you can feed us. We deserve better then that can excuse.
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Jesse Allen

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" never did we mention it was a fix" this is patently false. I was told by at least two different Ring Central support personnel over the phone that this was a fix, which i now understand is not even true.
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Saadet, Employee

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I'm sorry you were given misinformation. If you read Mike's comment, he is making the suggestion after he flipped the conversation to a Feature Request
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E.T.

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WOW ---  Look at that even over the phone Ring Central lie to the customers. 
Can't fix issues known about over 1 year
Can't provide corrective results for known issues
Provide false information on a public form and over the phone to customers
Instead of looking into fixing known issues they want the customers to Open cases. IS THIS SO NO ONE CAN SEE HOW LONG RESPONSES AND FIXES TAKE? 

Like stated earlier - Your customers ALL RING CENTRAL CUSTOMERS deserve better then the treatment we are getting. 
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E.T.

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Ring Central 

Any Update yet on fixing this?