Fax Receipt Error

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  • Updated 2 years ago
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  • (Edited)
Getting a lot of contacts that last about 45 seconds but end up with no fax received and the status is "

Fax Receipt Error"

I am having this issue from one customer using a digital fax solution in their environment to send faxes from a large number of MFDs.

I saw the settings for making an analog fax machine talk to yours, but shouldn't you be able to handshake with the customer's digital system?

I was able to receive a fax just fine from an analog fax whose settings I don't know.

t.
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Olson

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Posted 2 years ago

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Kim, Alum

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Official Response
Not all fax machines are capable for faxing to a VOIP service such asRingCental. They can check for the following settings on their physical fax machines which will increase the success rate of faxing over VOIP.

  • Baud Rate of 9600 or lower  --> Dropping it down to 7400 is best
  • ECM (Error Correction Management) off
  • Enable VOIP mode if available
  • Enable Overseas mode if available

If the fax still doesn't come through, see if they have access to another fax line to send it from. 
(Edited)