Fax Receipt Error

  • 0
  • 3
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Getting a lot of contacts that last about 45 seconds but end up with no fax received and the status is "

Fax Receipt Error"

I am having this issue from one customer using a digital fax solution in their environment to send faxes from a large number of MFDs.

I saw the settings for making an analog fax machine talk to yours, but shouldn't you be able to handshake with the customer's digital system?

I was able to receive a fax just fine from an analog fax whose settings I don't know.

Photo of Olson


  • 110 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 3
Photo of Kim

Kim, Alum

  • 43,964 Points 20k badge 2x thumb
Official Response
Not all fax machines are capable for faxing to a VOIP service such asRingCental. They can check for the following settings on their physical fax machines which will increase the success rate of faxing over VOIP.

  • Baud Rate of 9600 or lower  --> Dropping it down to 7400 is best
  • ECM (Error Correction Management) off
  • Enable VOIP mode if available
  • Enable Overseas mode if available

If the fax still doesn't come through, see if they have access to another fax line to send it from.