(Glip/RingCentral App) Warning icon for failed message deliveries

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  • Updated 1 year ago

Display a warning icon when a chat has message delivery failures

Use case:

A user sends an important message notification to a team or individual.  The user continues working, and later notices that the team or individual has not responded.  Curious, the user checks the chat, possibly hours later, and discovers that their message had failed to send.  The unsent message now sits at the bottom of the chat awaiting a retry.  The user is now frustrated because an important message failed to deliver and had no visibility to the occurrence.


Providing a simple warning icon, much like how new message icons or the orange mention icon already exists, would give users the visibility necessary to see that a message has failed to deliver.  This way, the message can either get a retry or be deleted.
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Ryan Farrell

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Posted 1 year ago

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