# of messages not showing in user account.

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This conversation has been merged. Please reference the main conversation: Admin Portal: Bring back ability to see users voicemail count

Since the update, when logged into the admin site, and in users tab, we are no longer able to see the number of messages a RC line has. It use to show the total messages along with new messages, now it does not show this at all. Please bring this feature back.
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Posted 4 years ago

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Joel Zimmer

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This reply was created from a merged topic originally titled display of info for unheard/messages for each extension.

Please reestablish the information in admin for each extension showing unplayed messages and total messages. It used to be there and should be added back in easily. If you refuse to add this feature back in, please take my account back to the old settings prior to the update. The old settings were easier to use and was able to stay informed. Too much time is wasted to logging into each extension under admin's control just to see if there are any unheard messages. Loosing time and money. This request was first placed over a month ago and still no resolution. I was told my admin website could be reset to the old version. If this feature is not added consider this as my request for the previous format. Thanks.

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