"Press 1 to be connected" option in IVR a viable way to filter out robo callers?

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Are robo dialers capable of pressing keys to advance through IVR menus, and if so, do they tend to follow any specific strategy (e.g., spamming #)? Here are two pages I found on the subject:


I tried to set something up like this, but I am running into two problems:

  1. My main number does not allow routing to my IVR menu, only to the auto-receptionist. My second and third number can be routed to my IVR menu.
  2. My business partners and I take shifts answering the phone. It would be a pain to go into the IVR menu settings every time I need to change the extension over to someone else. Is there a way I can funnel the IVR into somewhere where the destination extension can be changed very quickly?

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Do you have a Single or Multi-Level IVR?
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Well, at the moment, everything just routes directly to me. I only want 1 IVR menu, that allows any number key to be pressed to route the call to my extension. Whichever way is easiest, I have no preference.
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Jessica - Community Support, Official Rep

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You currently have your main number routed directly to you, and not extension 1001 which is your main menu, which could be causing the difficulties you described in question 1. As far as question 2, do you and your business partners adhere to a specific schedule? If so, you could try using advanced rules to route based on day/time.
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Brandon, Champion

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Yes, some robo dialers may use DTMF tones to navigate an IVR, but I think in most cases they would do that to stay in the IVR and use up toll free minutes for a traffic pumping scam.  See here for more about that particular scam: http://www.awardconsulting.net/traffic-pumping-case-of-the-phantom-caller/