While monitoring, stay on the phone to listen to the next call instead of having to redial when the caller you are monitoring connects to the next call.
While waiting maybe have an audible beep every 20 seconds to assure you are still in the monitoring state then monitoring resumes when the next call connects.
As a call center this would save a lot of extra work for my managers and I guarantee this feature would be used by many sales and support offices.
We are a US account with nearly 70 users
While waiting maybe have an audible beep every 20 seconds to assure you are still in the monitoring state then monitoring resumes when the next call connects.
As a call center this would save a lot of extra work for my managers and I guarantee this feature would be used by many sales and support offices.
We are a US account with nearly 70 users
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182 Points
Posted 1 year ago
Chris Duquette, Champion
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15,480 Points
