RingCentral apps update: Desktop App, Android, and Microsoft Outlook

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Dear RingCentral Customer,

To make sure you and your users continue to get the best performance from your RingCentral   service, we’d like to tell you about several critical app updates.

Softphone app

As of December 1, 2015, versions 6.05 and earlier of the RingCentral Softphone app will no longer be supported. To determine which version you’re currently running, click here. To continue using the service, affected users must download RingCentral for Desktop.

Android mobile app

RingCentral recently released a critical update to our RingCentral Android mobile. As of November 22, 2015, users on version 7.4.2 and earlier, will be unable to use the mobile app without first upgrading. Be sure to download the latest version today.

RingCentral for Microsoft Outlook

Some Windows users reported problems installing the most recent version of the RingCentral for Microsoft Outlook integration. If you or your users experienced these difficulties, you can now download the latest versions here. 
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Kim, Alum

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Posted 3 years ago

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Buisness Office

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This reply was created from a merged topic originally titled Latest Version of Smartphone?.

I pushed out the new desktop app to about 30 users, and its been nothing but complaints, the new desktop app has a lot of reduced functionality when it comes with faxing, now that it has morphed into another product, its not making the fax users happy.

Can someone send me a download link to the latest version of smartphone?
(Edited)
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Bruce Cai, Product Manager

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Hi Business Office

You can directly use AppStore (on iOS) or GooglePlay (on Android) and search "RingCentral" then download and install the app.

You can also open the links below on mobile devices:

Thanks.
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David Bidwell

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This reply was created from a merged topic originally titled Some Features of the New Soft Phone Do Not Work. I Still Like the Old Desktop Sof....

New Soft Phone App.  
     I Got an E-mail on the 16th telling me that on December 1 they will stop supporting the older soft phone 6.5 and below. I am Using version 6.4.  I have downloaded and Installed the New soft phone app. I went back to the old one because not everything works in the New Softphone app. Can you Please fix the Following in the New Soft Phone App. First When Some one calls you and You Click to send a reply to them that you want them to call you back. The New soft Phone Never tells you the Calling Party Has Replied Yes or No or That it is an important call.  The Text Of there reply Always Shows up in the Blue box With Red or Black Text when the Old App.  2ed I love the Pop out voice mail list where you can save them right to your computer and into a new list. so you can have folders of the messages . This is much more user friendly.    the Last of them is Drag and Drop for Faxing all I had to do before to Fax is drag and drop the file. Now on the New one I have a long list of files to look through and trying to get the right file is hard at times. Can you please Update this in the new soft phone.    

This Post Is For Case Number (04130936)  
  Thank You. 

   David

(800) 596-1048
(Edited)
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Barry Elk, Champion

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This reply was created from a merged topic originally titled Android App does not show notifications all the time.

Android App Version 7.4.3.1.21 running on AOSP 12.1 (Lollipop 5.1.1)

If you open RC and go to any message/SMS thread and then use the Home button to leave the RC app, you will not get a notification in the Notification Area at the top of the screen.  I get a new message alert sound but no "envelope" icon.

The only way to start receiving the "envelope" notification is to go back to RC and exit to a higher level or switch to another feature area.

This is not how Android SMS apps behave.  The notification is only suppressed if the SMS window is "on top".  If I am in the Android SMS app, in a conversation, and then hit the Home button - when a new SMS message comes in, a pop up notification as well as a notification area icon appear.

I miss RC messages all the time, because if I don't have my phone on my person when the message arrives (or have it in SILENT mode) there is no visual indication that I have a new RC message/SMS.  The only way to know you have a new message, as it is currently implemented, is to open the RC app and look for the blue "new message" highlights in the list.

Does not conform to UI best practices of Android...
(Edited)
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Bruce Cai, Product Manager

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Hi Barry

We have fixed this issue and it will be available in our next release (7.5) which is coming early next month.
Thanks.
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Fears

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This reply was created from a merged topic originally titled New updated softphone 7.4.1.

On the new updated softphone 7.4.1 can we please get the option to minimized it in the tray like the old version?
(Edited)
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Jan Ferguson, Channel Partner, Champion

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You can do that now. Click the Close "X" on the softphone...NOT the minimize "-" option. Minimize will minimize it to the status bar...the Close "X" option will minimize it to the tray.
(Edited)
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SCOTT

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This reply was created from a merged topic originally titled Desktop App: Display Extension for Incoming Call.

For the latest Version 7.4.1 (and 7.1.4) the Incoming Caller's extension selection is not displayed. I have been a Ring Central customer for over 10 years. All call pop up software has always displayed the extension that the incoming caller had selected. For me this is an essential element of your softphone and without it I have no idea who the incoming caller is trying to reach.  This has always been a feature of your softphone software and I find it unbelievable that it is not included in this version. In trying to resolve this issue for my purposes, I had requested a previous version that had been forcibly "upgraded" but was informed that any earlier versions will be upgraded automatically thereby making it useless to try and use your older version of the software. For me this is a deal killer. Without the knowledge of what extension the caller desired I am "flying blind" when answering or forwarding calls. In some cases answering calls for other individuals that I would normally forward or send to voicemail. This is a disaster for me and how I run my company. 

Since I am providing feedback, I thought I would also mentioned that the call forwarding function used to have a default forwarding number but now provides a list that I must scroll down to pick my preferred forwarding number....not as user friendly as the previous versions...and I have seen many version in my 10+ years as  a customer.

I don't know how the extension number display could have been overlooked in your software development, but for me it is an unacceptable mistake that needs immediate attention. Until you can make this change (I am assuming that you will, but please correct me if I wrong about this), please release the older version of the softphone software that does allow display of the extension and not force an upgrade to the latest software.

Thank you

Richard Scott
NASET
1-800-754-4421 ext. 106
(Edited)
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Joel Kaplan

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RC for Desktop version is deficient in at least two other respects when compared to the Softphone app.

Softphone has a feature that allows me to highlight a phone number in any program and push F6 to dial the number.  It is a two-step process:

1          Highlight the phone number

2          Press F6...and the number is called

RC Desktop is a 4 step process with no change in functionality.

  1. Highlight the phone number
  2. Press F6 - instead of dialing the number, it launches RC
  3. Click the phone icon
  4. Click the call button

Similarly, if I want to dial a number out of my contacts, it is a 3 step process in SoftPhone:

  1. Click on the icon of a person
  2. Type the name of the person you want to call
  3. Click on the appropriate number (office or cell or home) from the drop down menu

To do the exact same thing on RC Desktop is a 5 step process

  1. Click on in the icon of a person
  2. Type the name of the person you want to call
  3. Clink on the name of that person
  4. Click on the phone icon next to the number I want to call (office or cell or home)
  5. Click on the call button.  This is not the third time I have had to confirm that I want to place the call.

My feedback is to either (a) not discontinue SoftPhone because it is the superior product or (b) fix RC for Desktop to eliminate all the added, unnecessary steps.

Joel Kaplan

Oregon Law Group

971-285-4260

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Kim, Alum

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Please go to "submit feedback" inside the desktop and and let them know. 
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Roger Dodger

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I'm with Richard Scott - you provide an option to "ring Administrator's softphone" in the extension settings. What is the point of this setting if we can't see which extension the user pressed so we know whether to forward it to certain employees, have it go to voicemail, or pick it up ourselves.

Either put this feature back or let us use the old softphone which worked perfectly!

I've had so many of my customers complain about the Desktop app compared to zero complaints when they had the old softphone.
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Sam Arnold

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I downloaded RingCentral for Desktop Version 9.2.1- I went to Settings>Contacts and switched on 'View Outlook Contacts', it doesn't specify the name of the outlook accounts. It only shows 'outlook account' three times; I have multiple outlook accounts so I don't know which one is linked to the Desktop app. It would be much better if it would show the specific outlook email.
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Saadet - Community Support, Official Rep

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Hello Sam, I can see how this would cause some confusion! I have created a feature request for this for others to vote on.

Please reference the new conversation here: Display the Name of Multiple Outlook Accounts under Softphone Contacts
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Danno, Champion

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When I use the above link, to download the "latest" Outlook plug in, it's loading App Version 1.15.0. 
But the version show in the knowledge base article shows 2.2.2.3.  Therefore, many of the features described in the article are not available in my version.  Can you provide that version?






 
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Mike, Official Rep

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Just letting you know we are looking into this Danno. 

Mike
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Danno, Champion

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Appreciate it as always.
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Mike, Official Rep

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Sorry for the delay on this one Danno. I learned from our product team that the KB article contains some bad screenshots. The version currently downloadable is the latest version.   
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Danno, Champion

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Thanks Mike.  We gave up on it any ways.  Their 8x8 Outlook APP was indeed much better.  Thanks for checking.

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