** Service Issue ** Inbound Calls error "The number you are trying to reach is not in service"

  • 0
  • 6
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Our engineering team is investigating this and working to diligently restore service.  

Our phone lines are experiencing long hold times, so you do NOT need to call in as we are already aware of the issue.  Please follow this thread for updates

We apologize for any inconvenience and we thank you for your patience as we work on this. 
Photo of Kim

Kim, Alum

  • 43,854 Points 20k badge 2x thumb

Posted 3 years ago

  • 0
  • 6
Photo of Kim

Kim, Alum

  • 43,854 Points 20k badge 2x thumb
Official Response
A Reason for Outage (RFO) will be released within 5-7 business days.  

There are two way you can receive this:
  1. Contact Support in about 5-7 business days and request the RFO for Parent 04805745 INC-17616.
  2. In order to receive the RFO automatically you must have a case open and tagged correctly.  If you have a case opened and have not provided me with the case number, please list it here so that we can tag them (usually the support agent does this before escalating but you can still provide me with your case number if you want me to verify the tag).  If you have not yet opened a case and you wish to receive an automatic RFO, please open a web case now and put this as the Case Subject:  Inbound calling issues | Parent 04805745 INC-17616.  Then give me the case number here.