** Service Issue ** Inbound Calls error "The number you are trying to reach is not in service"

  • 0
  • 6
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Our engineering team is investigating this and working to diligently restore service.  

Our phone lines are experiencing long hold times, so you do NOT need to call in as we are already aware of the issue.  Please follow this thread for updates

We apologize for any inconvenience and we thank you for your patience as we work on this. 
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb

Posted 3 years ago

  • 0
  • 6
Photo of Treppa

Treppa

  • 132 Points 100 badge 2x thumb

Inbound phone calls stating "The number you are trying to reach is not in service"

Photo of Aloha

Aloha

  • 154 Points 100 badge 2x thumb
We are back up and running.
Photo of Shenk

Shenk

  • 100 Points 100 badge 2x thumb
We seem to be up.
Photo of Brad Wilson

Brad Wilson

  • 336 Points 250 badge 2x thumb
Back up... Let the techs know that the first step in troubleshooting is, Turn off and back on again. Works 90% of the time ;-)
Photo of Jacob McKean

Jacob McKean

  • 80 Points 75 badge 2x thumb
I am back up, all issues resolved.
Photo of Jason Lofton

Jason Lofton

  • 80 Points 75 badge 2x thumb
We are back on now.
Jason
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Our Engineers are
diligently investigating this issue.  If you have a webcase open please provide the case number here.  
You do not need to call in, as hold times are long. Follow this forum for updates. 
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
I don't have an ETA yet but please know the team is working as fast as they can to resolve this.  We understand this is frustrating and we will keep you updated. 
We
apologize for any inconvenience. 
Photo of Aloha

Aloha

  • 154 Points 100 badge 2x thumb
My case number 04806022 - Every minute this goes unresolved is lost revenue! How does ringcentral propose to make up for the lost revenue?
Photo of Incoming Calls

Incoming Calls

  • 80 Points 75 badge 2x thumb
case #04806142
Photo of MK

MK

  • 140 Points 100 badge 2x thumb
Same issue in NJ. Case number 04805863
Photo of MK

MK

  • 140 Points 100 badge 2x thumb
Started working now. I hope it stays up. What is Ring central doing to compensate their customers for this tremendous loss to so many businesses?
Photo of Brad Wilson

Brad Wilson

  • 336 Points 250 badge 2x thumb
outbound calls are fine and when you use the softphone to call the main lines it works. If you call from a number outside the network it doesnt conenct
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Thank you Brad for the additional info. I'm passing it to our engineers. 

They are working to resolve this. 
Photo of Home Helpers

Home Helpers

  • 132 Points 100 badge 2x thumb
We are having the same issue and have found that our softphone call to the main line works as well, but if you call from an outside phone it says we are not in service.
Photo of Brad Wilson

Brad Wilson

  • 336 Points 250 badge 2x thumb
it is now ringing when calling and doesnt say out of service anymore. however it rings 3-4 times then gets a busy signal
(Edited)
Photo of Home Helpers

Home Helpers

  • 132 Points 100 badge 2x thumb
Mine now says that the call cannot be completed at this time. Which is slightly different than what it was saying before.
Photo of JOSEPH

JOSEPH

  • 506 Points 500 badge 2x thumb
Same here. Please fix ASAP case number: 04805784
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Thank you for the case number!! 
Photo of Kenny Epling

Kenny Epling

  • 52 Points
Our case number is 04805879
Photo of Home Helpers

Home Helpers

  • 132 Points 100 badge 2x thumb
Case Number 04805973
Photo of Joe Mari

Joe Mari

  • 140 Points 100 badge 2x thumb
We are having the same issues......
On inbound calls from outside of RC network: "The number you are trying to reach is not in service" on ALL RC numbers (and multiple accounts) --when dialed from outside RC network only. |
04805736
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Thank you for the case number
Photo of Jodie Allen

Jodie Allen

  • 184 Points 100 badge 2x thumb
Case Number 04806152 - North Florida
(Edited)
Photo of Masada 2

Masada 2

  • 180 Points 100 badge 2x thumb
Same issue, in NYC, have 6 phone lines and all are down for inbound traffic, need help ASAP
Photo of SERVICE

SERVICE

  • 60 Points
Same here in Michigan.  
Photo of Jeremy Miller

Jeremy Miller

  • 808 Points 500 badge 2x thumb
Same issues. Inbound and outbound calls don't work BUT extension to extension seems to be working!!! 
Photo of Max Hamby

Max Hamby

  • 116 Points 100 badge 2x thumb
Having the same issues.  Case #04805808
Photo of Max Hamby

Max Hamby

  • 116 Points 100 badge 2x thumb
Forgot to mention we're in southern Delaware
Photo of Dennis LeBar

Dennis LeBar

  • 550 Points 500 badge 2x thumb
Same issue here over 200 hundred phones.....  NJ
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Thank you all for bringing this to our attention and for the added details.  Our engineering team is investigating this and working to diligently restore service.  

Our phone lines are experiencing long hold times, so you do NOT need to call in as we are already aware of the issue.  Please follow this thread for updates

We apologize for any inconvenience and we thank you for your patience as we work on this. 
Photo of Joe Mari

Joe Mari

  • 140 Points 100 badge 2x thumb
outside calls are now ringing but Verizon message is saying cannot complete call as dialed.....
Photo of Star Construction

Star Construction

  • 62 Points
We are experiencing the same issue at all 40 offices across the South East region. 150+ users affected.
Photo of Kevin Hayes

Kevin Hayes

  • 110 Points 100 badge 2x thumb
Same issue in NY case number 04805895
Photo of BRAY

BRAY

  • 102 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Is anyone else experiencing a service outage?.

We're in CLE and our phone/fax service is down.  RC's support line is busy.  Anyone else having the same issue?
Photo of Renee Ventrice

Renee Ventrice

  • 134 Points 100 badge 2x thumb
also down in Northern VA
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Note: we are getting reports of two different issues: 
1- unable to get inbound calls  - Parent 04805745 INC-17616.
2- unable to login to RingCentral Contact Center - Parent 04805862
(Edited)
Photo of Justin Davis

Justin Davis

  • 370 Points 250 badge 2x thumb
Contact Center is working fine for us (assuming you're talking about inContact). In fact, we can even get inbound call through it as long as they use our backend SIP. It's just calls directly to RingCentral that are having issues.
Photo of Renee M

Renee M

  • 50 Points
We can get inbound calls if the call is coming from someone who is also a RingCentral Customer
Photo of Kim

Kim, Alum

  • 43,914 Points 20k badge 2x thumb
Is anyone have issues with #2 - RingCentral Contact Center? Can I have your webcase number? 
Photo of Pete Weinman

Pete Weinman

  • 266 Points 250 badge 2x thumb
UNACCEPTABLE.  Doesnt' matter that it's a law office or a medical practice, or whatever.. all businesses need to receive calls.  ONline it says nothign is wrong.  I spent an hour fucking wiht my settings because it said nothign was wrong on their end.  Now I'm never gonna be able to figure out how to get everything back to where it was.  THERE NEEDS TO BE A CONTINGENCY - like a forwarding number (even a cell phone) where calls go when the systme does go down.  Vonage does it at home, why can't RC do it at work?  LOOKING FOR A NEW SERVICE PROVIDER AS WE SPEAK.
Photo of Ankudovich

Ankudovich

  • 122 Points 100 badge 2x thumb
Same in PA, can't receive any calls
Photo of Joel Hahn

Joel Hahn

  • 90 Points 75 badge 2x thumb
When you call our mainline it just rings and rings and rings. When you call one of our added lines, it just rings about 6 times and then says the number is not in service.
Photo of Pete Weinman

Pete Weinman

  • 266 Points 250 badge 2x thumb
RIGHT NOW, literally 10 seconds ago, someone monitoring the Facebook page for RC responded ot me as though he's not aware of the issue.  RC needs to get their act together.
Photo of David Sim

David Sim, Champion

  • 366 Points 250 badge 2x thumb
It's back to saying not in service.
Service has been down. This is really unacceptable as such a large company.
Photo of Store

Store

  • 70 Points
12 line in Pittsburgh down.  Can't get in to open a ticket through any means at this point.  Even chat is giving all Agents Busy message
Photo of SHUSTA

SHUSTA

  • 142 Points 100 badge 2x thumb
we are back on line now
Do you know what the issue was?
Photo of Jodie Allen

Jodie Allen

  • 184 Points 100 badge 2x thumb
I have not received any explanation of what the issue was but I would like to know and how they plan to keep this from being an issue in the future.
Photo of JOSEPH

JOSEPH

  • 506 Points 500 badge 2x thumb
works now
Photo of Pete Weinman

Pete Weinman

  • 266 Points 250 badge 2x thumb
My case number is 04806396
Photo of Daniel Salinas

Daniel Salinas

  • 696 Points 500 badge 2x thumb
I want to request the RFO for Parent 04805745 INC-17616. My reference number is 04806224.

This conversation is no longer open for comments or replies.