** Service Issue ** Inbound Calls error "The number you are trying to reach is not in service"

  • 0
  • 6
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Our engineering team is investigating this and working to diligently restore service.  

Our phone lines are experiencing long hold times, so you do NOT need to call in as we are already aware of the issue.  Please follow this thread for updates

We apologize for any inconvenience and we thank you for your patience as we work on this. 
Photo of Kim

Kim, Alum

  • 43,724 Points 20k badge 2x thumb

Posted 3 years ago

  • 0
  • 6
Photo of Pete Weinman

Pete Weinman

  • 266 Points 250 badge 2x thumb
UNACCEPTABLE.  Doesnt' matter that it's a law office or a medical practice, or whatever.. all businesses need to receive calls.  ONline it says nothign is wrong.  I spent an hour fucking wiht my settings because it said nothign was wrong on their end.  Now I'm never gonna be able to figure out how to get everything back to where it was.  THERE NEEDS TO BE A CONTINGENCY - like a forwarding number (even a cell phone) where calls go when the systme does go down.  Vonage does it at home, why can't RC do it at work?  LOOKING FOR A NEW SERVICE PROVIDER AS WE SPEAK.
Photo of Pete Weinman

Pete Weinman

  • 266 Points 250 badge 2x thumb
On the bright side, at least we're all earning valuable "points" for our participation on this site.  At least the day is not a total loss.
Photo of Shannon Maggs

Shannon Maggs, Champion

  • 450 Points 250 badge 2x thumb
We just had a laugh over the same thing.  
Photo of Kim

Kim, Alum

  • 43,724 Points 20k badge 2x thumb
PLEASE EVERYONE TEST!! and let  me know if you are back online
(Edited)
Photo of Iris Engelson

Iris Engelson

  • 740 Points 500 badge 2x thumb
We are back up - but unhappy with how this was handled.
Photo of Joe Gottschall

Joe Gottschall, Champion

  • 242 Points 100 badge 2x thumb
Case 04805808 - calls are working in Rehoboth Beach, Delaware
Photo of Jodie Allen

Jodie Allen

  • 184 Points 100 badge 2x thumb
Case 04806152 is working - is this a permanent fix or temporary?
Photo of Puckett

Puckett

  • 60 Points
Clients complaining about RC line not forwarding local calls - Rochester NY testing line from Florida functions normally - need this resolved ASAP
Photo of Kim

Kim, Alum

  • 43,724 Points 20k badge 2x thumb
@Puckett - that seems to be a different issue from this. Please contact support to troubleshoot you issue. 
Photo of Joe Mari

Joe Mari

  • 140 Points 100 badge 2x thumb
Please advise as to what caused this issue and what RC will be doing to resolve it....  Thank You
The fact that we couldn't forward our phone lines to cell numbers was really frustrating. That option was one of the reasons why we took the risk of going to a VOIP provider.
Also,  RingCentral should have a quick email blast system in place to notify their customers of disruptions. After all, you are a communications company, so how about you communicate with us and let us know exactly what we can do and can't do (i.e. call forwarding is or isn't working etc)?!  This would avoid us wasting so much time trying to fix something we have no control over.

This conversation is no longer open for comments or replies.