"start meeting" just spins for 10 minutes before sharing meeting details

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • In Progress
Has anyone noticed that when trying to start a video meeting with colleagues from within a direct message in glip that the "start Meeting" prompt just spins, and then 10 min later the meeting details to connect appear? 
Photo of Spencer Bennett

Spencer Bennett

  • 72 Points
  • frustrated

Posted 2 months ago

  • 0
  • 1
Photo of Becky - Community Support

Becky - Community Support, Official Rep

  • 3,964 Points 3k badge 2x thumb
Spencer, please shoot us an email, as we'd like to get your logs to better understand the issue. 
community.support@RingCentral.com
Photo of YNK

YNK

  • 378 Points 250 badge 2x thumb
Yes I have the same issue lately, what I do is that I instantly start a meeting and invite my participant with the link, I would like to have start meeting within Glip working properly
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 13,506 Points 10k badge 2x thumb
These are known issues, all updates will be available on status.ringcentral.com

Ops has advised that they are rolling out new servers tonight to help resolve the issue where customers joining meetings are delayed or completely unable to join an RC Meeting because it shows host is busy, on another meeting, or the meetings connector indicator spins.

Baring any unforeseen problems, hopefully this will be resolved tomorrow.