10/05/16: Reports of "Calling Unavailable" error on softphone

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
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We have had a few reports from users getting“calling unavailable” errors on phones.   We are looking into this and would like to collect data from those experiencing this error.

Please follow the instructions below and include the details in a support case.

1.  Please include which sip server the softphone's are registering to.  You can get this by pressing ctrl-F1 (cmd-F1 orcmd-Fn-F1 on a Mac) in a logged in softphone and clicking SIP proxysettings. 


2. Perform a traceroute (tracert) to sip.ringcentral.com and api.ringcentral.com and include a screenshot in your case. 
   If you are not familiar with how to do a traceroute visit. How do I run a "tracert" (traceroute) report?

3.  In your case notes, and title of the case please include:  INC-18138, Parent case 05061281


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Posted 3 years ago

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Official Response
10/05/16 - 12:57 MDT:  Issue has been RESOLVED