10/05/16: Reports of "Calling Unavailable" error on softphone

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

We have had a few reports from users getting“calling unavailable” errors on phones.   We are looking into this and would like to collect data from those experiencing this error.

Please follow the instructions below and include the details in a support case.

1.  Please include which sip server the softphone's are registering to.  You can get this by pressing ctrl-F1 (cmd-F1 orcmd-Fn-F1 on a Mac) in a logged in softphone and clicking SIP proxysettings. 


2. Perform a traceroute (tracert) to sip.ringcentral.com and api.ringcentral.com and include a screenshot in your case. 
   If you are not familiar with how to do a traceroute visit. How do I run a "tracert" (traceroute) report?

3.  In your case notes, and title of the case please include:  INC-18138, Parent case 05061281


Photo of Mike

Mike, Official Rep

  • 94,088 Points 50k badge 2x thumb

Posted 3 years ago

  • 1
Photo of Mike

Mike, Official Rep

  • 94,088 Points 50k badge 2x thumb
Official Response
10/05/16 - 12:57 MDT:  Issue has been RESOLVED
Photo of Tousif Ahmed

Tousif Ahmed

  • 120 Points 100 badge 2x thumb
Well, i am facing call disconnection issues i receive incoming call & after 55 to 75 seconds call get disconnect its really serious issues please help me mike i also try to call to customer support but call is not connecting to technical department & gets disconnect now what to do ?  
Photo of Mike

Mike, Official Rep

  • 94,088 Points 50k badge 2x thumb
FYI... Moving this to a different thread since it's not related to the above topic. 
Photo of Mike

Mike, Official Rep

  • 94,088 Points 50k badge 2x thumb
new topic

Please reference the new conversation here: Call disconnection issues.

This conversation is no longer open for comments or replies.