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Please follow the instructions below and include the details in a support case.
1. Please include which sip server the softphone's are registering to. You can get this by pressing ctrl-F1 (cmd-F1 orcmd-Fn-F1 on a Mac) in a logged in softphone and clicking SIP proxysettings.
2. Perform a traceroute (tracert) to sip.ringcentral.com and api.ringcentral.com and include a screenshot in your case.
If you are not familiar with how to do a traceroute visit. How do I run a "tracert" (traceroute) report?
3. In your case notes, and title of the case please include: INC-18138, Parent case 05061281