10/31/16: Some Polycom phones (including 355, 321, 550, and 5000 model numbers) not provisioning or registering

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We have received reports of some Polycom phones not provisioning or registering on phones with firmware older than 4.0.9 and which have never been on a RingCentral Account. This issue has been escalated to our engineering team. 

There are two work-arounds at this time. 

1.  Change the provisioning server type from "https" to "http" and allow the phone to provision.


2.  Update the firm ware by the following steps.

Use the assisted provisioning tool in service web as normal. 

Log into the web GUI of the phone

Utilities > SoftwareUpgrade:

Check for updates: 

Select then install

When the phone is done rebooting 2-3 times as part of theupgrade continue with setting the provisioning string and DHCP options asnormal for the assisted provisioning process. 

For further updates and instructions, please open a support case an copy the following into the notes or title of the case:   "Parent Case 05131797 CT-18233"


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Posted 3 years ago

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