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12/14/16: Reports of problems with both inbound and outbound calls. (Resolved)

Problem
Updated 3 years ago
Solved
(Edited)

Archived and Closed

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We are currently expirecing an issue affecting inbound and outbound calling for a portion of customers.

Calling parties are reporting a busy signal, or a message stating all circuits are busy.

Please open a support case and copy & paste the following into the title and notes of your case. Parent Case 05270150 INC-18400

We'll provide udpates as soon as we have more details. Please click the follow button on this thread to receive email updates.

Mike

Mike, Official Rep

94,188 Points

Posted 3 years ago

1
11

60 Points

Does this have anything to do with AT&T Mobile service for inbound calls to your landline?

80 Points

I am able to call out but no one is able to call on my main office line.

298 Points

I am only having this issue with AT&T Mobile Customers that are attempting to call into the IVR on any of the incoming numbers.

Mike, Official Rep

94,188 Points

We are still gathering details, so are not sure if it's only AT&T callers. Everyone feel free to open a support case and comment here with your symptoms.

Andrew, Champion

2,696 Points

Same here with just ATT

60 Points

No one can call in. I am testing on my AT&T cell phone, but I've missed 10 total calls. Not sure if they all happen to be AT&T.

298 Points

I've tested AT&T, Sprint and TracPhone and only AT&T seems to not work. We are able to call out to phones though. May be different for everyone right now.

(Edited)

650 Points

It is any service provider!!

Andrew, Champion

2,696 Points

Verizon can call in fine as well

86 Points

Calling from Comcast to one of our branches on RingCentral gives a message stating that the number may be disconnected.

80 Points

I have attempted to call in with a land line as well as a Verizon cell phone. I get the fast busy signal.

Andrew, Champion

2,696 Points

Now verizon is failing too

(Edited)

60 Points

I am using a Verizon cell phone, and cannot dial in to any of our lines. Outbound calls seem to be working fine.

650 Points

What is the issue RC?

Andrew, Champion

2,696 Points

Mike, do you have an ETA on when this is going to be fixed? Do they know the root cause yet?

2016-12-14T19:13:04+00:00

Mike, Official Rep

94,188 Points

Sorry no ETA yet.

0

80 Points

Seems to be back up for me.

Andrew, Champion

2,696 Points

Back up for us and our clients too. Please let us know what this was and if the issue is completely resolved.

2016-12-14T19:22:17+00:00

Mike, Official Rep

94,128 Points

I will update this thread when I get confirmation that it has been resolved. The official RFO will take some time to go out. Perhaps a few days if it involves 3rd party carriers.

0

Mike, Official Rep

94,188 Points

For anyone that would like to have an official RFO (reason for outage) please open a support case with the details above and it will be sent when available.

Andrew, Champion

2,696 Points

Thanks Mike.

Mike, Official Rep

94,188 Points

Are all of you back up now? Feel free to comment if you are still having issues.

Flotech, Champion

252 Points

I am still having issues. Any ETA on this issue being resolved. I have receiving multiple complaints from customers not being able to call in and they have all been from Verizon mobile numbers. I don't think it's just related to AT&T.

2016-12-14T19:33:45+00:00

Mike, Official Rep

94,188 Points

Sorry.. No ETA yet. I'll update this thread when I get confirmation from our engineers.

0

Mike, Official Rep

94,188 Points

Official Response

Issue Resolved 12/14/16 11:38 am MST

We have now been notified that this issue has been resolved. If anyone is still experiencing issues, please continue to open a support case but DO NOT include the Parent case info above, as it will need to be investigated as a new issue.

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