12/16/16: Problem logging into RingCentral Desktop, Meetings and Mobile applications. (Resolved: 9:50 am MST)

  • 4
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Our engineering team is working to resolve this issue as quickly as possible. 

If you are affected, please open a support case and copy and paste the following Parent Case info into the title of the case. 

Parent Case 05277331,   INC-18413.

We'll update this thread as information becomes available or the issue is resolved. Please click the Follow button at the top of this page to receive email updates. 
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Posted 3 years ago

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Liz Mabaquiao

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Unable to open case for Parent Case 05277331,   INC-18413
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Mike, Official Rep

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RFO Request for Parent Case 05277331, INC-18413

Please reference the new conversation here: RFO Request for Parent Case 05277331, INC-18413
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Jason Crowley

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Parent Case 05277331,   INC-18413RC for Windows down. Weatherford,TX
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Mike, Official Rep

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RFO Request for Parent Case 05277331, INC-18413

Please reference the new conversation here: RFO Request for Parent Case 05277331, INC-18413
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Caitlin Tupper

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This reply was created from a merged topic originally titled Unable to open case for Parent Case 05277331, INC-18413..

Unable to open case for Parent Case 05277331,   INC-18413.
This reply was created from a merged topic originally titled "Unable to open case for Parent Case 05277331, INC-18413.".

When will this outage be resolved?
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JOSEPH NICHOLS

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Going on four hours of no service in a sales company that cannot make money without calling clients. This has become a quarterly occurrence, we'll be finding a new provider.
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Customer Service

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This reply was created from a merged topic originally titled "Unable to open case for Parent Case 05277331, INC-18413.".

Can not log into RingCentral. Offline mode only
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Brian Dampman

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Unable to open case for Parent Case 05277331,   INC-18413
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Mike, Official Rep

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RFO Request for Parent Case 05277331, INC-18413

Please reference the new conversation here: RFO Request for Parent Case 05277331, INC-18413
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Ankit Patel

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I am not able to log into any RingCentral application at the moment.
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Brian Perry

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ugh...  any update?

we've been down for over 5 hours now.
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JOSEPH

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I was able to log in to create a case with Chrome on incognito mode.
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Paul Binning

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What is the update on Ringcentral.. We have half of our team that cant login and the rest are logged in but no text can be sent and calls are getting dropped. CUMON
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Heather Brang

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Unable to open case for Parent Case 05277331,   INC-18413
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Mike, Official Rep

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RFO Request for Parent Case 05277331, INC-18413

Please reference the new conversation here: RFO Request for Parent Case 05277331, INC-18413
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Saren Guerra

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Unable to open case for Parent Case 05277331,   INC-18413
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Mike, Official Rep

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converting to web case

Please reference the new conversation here: RFO Request for Parent Case 05277331, INC-18413
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Oscar

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since last monday havin alot of problems and just in christmas time when is more work
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Update: 9:09 am MST - RingCentral customers may be unable to connect to RingCentral Meetings, RingCentral mobile and RingCentral desktop applications. Customers who are currently logged in may not experience any issues, but those who log out and attempt to log back in, or those who weren't logged in to begin with, will be unable to access the applications. RingCentral Operations teams are currently implementing a workaround that should allow connections to complete at a faster rate, we will provide an update as soon as possible. 

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Paul Waldon

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It appears I'm not alone this morning.
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Nissar Hingora

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I just tried and was able to login to meetings and desktop app. It wasn't working before.
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Paul Binning

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YAY! seems to be up now. Thank you! and have a happy holidays!
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azon

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I'm able to login
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Justin Davis

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I was just able to log in for the first time this morning. Things maybe returning to normal?
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Eric L

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Looks like we're up & running now
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Janine Gardenhour

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Try logging in - looks like some of the services may be coming back up.
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Paul Waldon

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Up now, great
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Matt Mikolajczyk

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I am able to access everything at this point. RC Meetings and Desktop softphone are operating as normal.
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Oscar

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not up in san antonio texas
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Jason Crowley

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try again.. we are up here in Weatherford,TX