If you are affected, please open a support case and copy and paste the following Parent Case info into the title of the case.
Parent Case 05277331, INC-18413.
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Also, when and if this is resolved, will we get a full and detailed explanation, on what went wrong and what will be done to prevent these outages in the future?
Will there be an explanation as to what caused this outage and what is being done to mitigate future occurrences? I believe we, as your customers, deserve an explanation as to why this continues to occur and what you are doing to minimize this interruptions. Each time there is a failure, we, your customers, lose money and yet there is no impact on our invoices. The reliability of our phone system is EXTREMELY important in my line of work and I truly have concerns - we are a health care provider and our inability to maintain our call center could easily impact the health of our customers.
Unable to open case for Parent Case 05277331, INC-18413
Note: This conversation was created from a reply on: 12/16/16: Problem logging into RingCentral Desktop, Meetings and Mobile applicat....