12/16/16: Problem logging into RingCentral Desktop, Meetings and Mobile applications. (Resolved: 9:50 am MST)

  • 4
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Our engineering team is working to resolve this issue as quickly as possible. 

If you are affected, please open a support case and copy and paste the following Parent Case info into the title of the case. 

Parent Case 05277331,   INC-18413.

We'll update this thread as information becomes available or the issue is resolved. Please click the Follow button at the top of this page to receive email updates. 
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Mike, Official Rep

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Posted 3 years ago

  • 4
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Regina

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Is there an estimate as to when this will be corrected?
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Mathew Nguyen

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An engineer told me a "few hours"
That's helpful...ty
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Mathew Nguyen

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RC Meetings and Softphones are back up for us
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Michele

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Back up in Central NJ, as well
(Edited)
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Keith Miller

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it't about time someone there woke up and addressed the issue.. we have been down 3 hours!!!
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Deron Wilkes

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We have been experiencing issues since EARLY this morning - prior to 6AM EST and just now are seeing any response from RingCentral .

Some backup system needs to be developed.  This is the THIRD occurrence in less than 6 months.


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Arlene Rogienski

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Unable to open a case, can't reach anyone, have no ETA - all one week before Christmas at the height of my season!  This is having a devastating impact.  What will Ring Central do to compensate me?  This has happened too to many times recently!!  Unaceptable!!!!!!!!!!!!!!!!       
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Jesus Anaya, Champion

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Right there with you..
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Arlene Rogienski

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Unable to open case for Parent Case 05277331,   INC-18413
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Deron Wilkes

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Will there be an explanation as to what caused this outage and what is being done to mitigate future occurrences?  I believe we, as your customers, deserve an explanation as to why this continues to occur and what you are doing to minimize this interruptions.  Each time there is a failure, we, your customers, lose money and yet there is no impact on our invoices.  The reliability of our phone system is EXTREMELY important in my line of work and I truly have concerns - we are a health care provider and our inability to maintain our call center could easily impact the health of our customers.


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Cecile Glassy, Champion

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Our management is already asking for an explanation as well.