1- Continue to receive partial faxes.2- On occasion fax tone does not engage so the system thinks it is a telephone call.

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For some time now we receive partial faxes from customers. Only a few pages actually come through.

Customers have complained of fax not "picking up" and they hear ringing and ringing but not fax tone.

Mike Alder

90 Points

Posted 6 years ago

6 years ago

Chino Gringo

62 Points

Yes!!! I am experiencing the same issues. At first it was just 3 particular numbers I receive faxes from; however, I just received another partial fax from a different number. I opened a case yesterday afternoon and I have yet to receive any notice that RC got my complaint.

5 years ago

Ben Foster, Alum

6,124 Points

Hello, Mike - when people call in and fail to get a fax tone, how are they trying to fax you? It is possible that their fax machine isn't communicating properly with our servers. Also, partially failed faxes are an unfortunate reality of faxing. The industry standard is an 8% failure rate. If you think your failure rate is higher than this, let me know and I'll see what we can do.

5 years ago

Scott Hemberger

132 Points

8%??? I have had this for 6 days now and my failure rate on outgoing and incoming is more like 90%. Total Crap. If the free trial was longer than 7 days maybe tech support would actually have time to sort out the issues, but I have a feeling it isn't just me anyway.

1 person likes this

5 years ago

Wes

60 Points

Maybe RingCentral failure rate is 8%, but for the past 10 years we have had about a 1% failure rate with other fax service providers. We just switched to your service and are having tremendous problems from fax machines we have never had an issue with before. Why would we have so much more trouble with RingCentral servers?

5 years ago

David Ischayek

172 Points

out of 27 incoming faxes I have 6 partial received and 2 failed = 30% fail rate. Please tell me if there is anything I can do to fix this.

5 years ago

Contactus 1000

60 Points

This is a HORRIBLE, HORRIBLE, BUSINESS KILLING PROBLEM WITH RINGCENTRAL. We just got set up a few weeks ago with RingCentral, and while we don't get many faxes these days, its essential that we receive a fax when its sent.

We receive the top inch of a the page (all white), or a .tiff file that cannot be viewed in an image viewer, or even opened and enlarged in Photoshop (.tiff dimensions are extremely small).

Bad joo joo, as they say.

We're shopping around again.

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1- Continue to receive partial faxes.2- On occasion fax tone does not engage so the system thinks it is a telephone call.

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