4/3/2018 - Server Error/Phone Connectivity Issues (Resolved)

  • 6
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer needed

We have customers reporting issues with logging into their online portal and phones having connectivity problems. We are currently looking into this. Please follow this thread to receive updates.

As of now, please create a case and include HAR Logs (if you cannot log into your online portal).

  
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Saadet - Community Support, Official Rep

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Posted 8 months ago

  • 6
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Saadet - Community Support, Official Rep

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Official Response
Update: We apologize if you are having issues creating a case. Please know that we are investigating this. You can always contact our Chat Team who can open a case for you.
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Mike, Official Rep

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Official Response
For those of you who are able to open a case online.  Please copy and paste  the following into the Title and/or Case Notes. 

Parent Case 06990427  INC-20605
(Edited)
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Mike, Official Rep

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Official Response
If you are unable to open a case, or get through to Telephone Support or Live Chat, please click the follow button at the top of this page. We'll post updates as information becomes available. 
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Mike, Official Rep

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Official Response
Sorry we do not have an ETA available at this time.  Our engineers are working diligently to resolve the issue.  We are getting reports that some users are getting back online. We'll post more updates here as information becomes available. 
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Saadet - Community Support, Official Rep

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Official Response
Hello Everyone,

We continue to receive reports that systems are coming back online for our customers. We will continue to investigate to ensure that all services are fully restored.