9/19/16: Unable to forward calls to softphone.

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

We have had reports of users not being able to forward calls to softphones. Our engineering team is aware and arecurrently investigating the issue at this time.

If you are experiencing this issue, you can open a support case and please include the following issue # in the case title and/or notes. 

RLZ-18074

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Mike, Official Rep

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Posted 3 years ago

  • 2
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CONFIDENTIAL

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Still need a resolution to this problem. Is there an update?
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Mike, Official Rep

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This issue status was reported as being solved. I was unable to locate a case on your account for this. Do you have a case number?
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J.B. Ferguson, Champion

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Confidential,

To start a new case, use this URL: http://success.ringcentral.com/RCSupportPortalCreateNewCase
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J.B. Ferguson, Champion

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Confidential,

Here's the full text of the post I wrote a week ago regarding that topic:

It appears that RingCentral is using a token of your login when you try to open up the Help Center. However, if you are already logged in, you can use either of the two links I am providing below to assist you in gaining access. It worked every time for me. It even worked when I wasn't logged in and it did allow me to log in from these links.

After you have logged in to your Administrator -or- User portal, instead of clicking on the "Help" link, use this URL:  http://success.ringcentral.com/apex/RCSupportPortalHome

If you have any cases pending or need to start a new case, use this URL:
http://success.ringcentral.com/RCSupportAdvMyCases

To start a new case, use this URL: http://success.ringcentral.com/RCSupportPortalCreateNewCase

If you bookmark, or shortcut, these links, they will be readily available to you.
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CONFIDENTIAL

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I am unable to open a case. Whenever I click on Open Case, I get sent into an eternal loop of logging in.
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Mike, Official Rep

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Just letting you know I'm going to move this post to a new thread and open a case from this end. 
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Mike, Official Rep

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new topic

Please reference the new conversation here: Unable to open case

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