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We have had reports of users not being able to forward calls to softphones. Our engineering team is aware and arecurrently investigating the issue at this time.
If you are experiencing this issue, you can open a support case and please include the following issue # in the case title and/or notes.
RLZ-18074
If you are experiencing this issue, you can open a support case and please include the following issue # in the case title and/or notes.
RLZ-18074
Mike, Official Rep
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94,188 Points
Posted 3 years ago
Mike, Official Rep
J.B. Ferguson, Champion
To start a new case, use this URL: http://success.ringcentral.com/RCSupportPortalCreateNewCase
J.B. Ferguson, Champion
Here's the full text of the post I wrote a week ago regarding that topic:
It appears that RingCentral is using a token of your login when you try to open up the Help Center. However, if you are already logged in, you can use either of the two links I am providing below to assist you in gaining access. It worked every time for me. It even worked when I wasn't logged in and it did allow me to log in from these links.
After you have logged in to your Administrator -or- User portal, instead of clicking on the "Help" link, use this URL: http://success.ringcentral.com/apex/RCSupportPortalHome
If you have any cases pending or need to start a new case, use this URL:
http://success.ringcentral.com/RCSupportAdvMyCases
To start a new case, use this URL: http://success.ringcentral.com/RCSupportPortalCreateNewCase
If you bookmark, or shortcut, these links, they will be readily available to you.