911 addresses randomly removed, disabling outbound calling.

  • 1
  • 4
  • Question
  • Updated 6 months ago
  • Answered
Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?
Photo of D Bour

D Bour

  • 272 Points 250 badge 2x thumb

Posted 7 months ago

  • 1
  • 4
Photo of Lee

Lee, Champion

  • 3,192 Points 3k badge 2x thumb
I had an issue where the e911 address was there but I had to go in and accept it again. Seems to be a known issue with the RC database. JIRA: RLZ-32162 
Photo of Danno

Danno, Champion

  • 27,966 Points 20k badge 2x thumb
Yes, several times.  I thought it was the new meds.  Thanks for saving me a trip to the doctor!
Photo of Stun28

Stun28

  • 132 Points 100 badge 2x thumb
Yeah I had it happen to a user yesterday

Photo of Brandon

Brandon, Champion

  • 24,594 Points 20k badge 2x thumb
Did any of you check audit logs to see if it shows up?
Photo of CMO - Jason

CMO - Jason

  • 92 Points 75 badge 2x thumb
I use the softphone desktop app and I see this when I switch workstations.

For me, the reason it happens is because I have not logged into the Admin portal and deauthorized the previous workstation before attempting to login on the current workstation.

There has to be a reason for this, likely security, but it's frustrating having to do all of this daily, some times more than once:

Bring up Rincentral.com
Load the login page
click on Sign in to bring up the profile login window
Choose my profile
Let the account page load
click "settings"
THEN phones & numbers
THEN phones 
THEN edit
THEN 'Deauthorize this computer"

I'd like to see a simple "would you like to deauthorize (whatever) computer" as an option when signing into a new workstation. But I'm probably in the minority as I work in an environment where we do not have assigned seats, so....