911 addresses randomly removed, disabling outbound calling.

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  • Updated 10 months ago
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Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?
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D Bour

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Posted 10 months ago

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Lee, Champion

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I had an issue where the e911 address was there but I had to go in and accept it again. Seems to be a known issue with the RC database. JIRA: RLZ-32162 
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Danno, Champion

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Yes, several times.  I thought it was the new meds.  Thanks for saving me a trip to the doctor!
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Yeah I had it happen to a user yesterday

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Brandon, Champion

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Did any of you check audit logs to see if it shows up?
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CMO - Jason

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I use the softphone desktop app and I see this when I switch workstations.

For me, the reason it happens is because I have not logged into the Admin portal and deauthorized the previous workstation before attempting to login on the current workstation.

There has to be a reason for this, likely security, but it's frustrating having to do all of this daily, some times more than once:

Bring up Rincentral.com
Load the login page
click on Sign in to bring up the profile login window
Choose my profile
Let the account page load
click "settings"
THEN phones & numbers
THEN phones 
THEN edit
THEN 'Deauthorize this computer"

I'd like to see a simple "would you like to deauthorize (whatever) computer" as an option when signing into a new workstation. But I'm probably in the minority as I work in an environment where we do not have assigned seats, so....