Blocked Callers: "The number you have dialed cannot be reached from your calling area."

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We have certain customer that get this message when they call our main number: "The number you have dialed cannot be reached from your calling area." What's going on here?

Some customers don't get any message at all. They call and the line will ring a few times and then go silent, neither connecting or giving an busy signal.
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walkyler

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Posted 5 years ago

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Ben Foster, Alum

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Official Response
The "this number cannot be reached from your calling area" is the default message for blocked numbers (under My Settings > Screening, Greeting, & Hold Music).

Are you sure these numbers/area codes aren't blocked for any of the extensions in your account?
(Edited)