A user's line is lit on our Polycom phones even though they're not on an active call?

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Starting yesterday one of our user's lines is lit red on everyone else's Polycom VVX410 desk phones even though they're not on a call. They're still able to make and receive calls (both internal and external) but the light stays constantly lit.

So far we have tried: rebooting the user's phone, disabling and reenabling their account, and rebooting other phones.

Any ideas?
Photo of Charles Zink

Charles Zink

  • 112 Points 100 badge 2x thumb
  • a nervous tick coming on

Posted 2 years ago

  • 0
  • 1
Photo of Rob Benn-Frenette

Rob Benn-Frenette, Champion

  • 4,860 Points 4k badge 2x thumb
You may need to have RC reset settings as sometimes that is the only way to fix the issue
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 17,386 Points 10k badge 2x thumb
Check which version of Firmware you have in the phone....  this could possibly be related to a firmware update being stuck..    if you check the Admin Guide for Polycom VVX phones it should show you how to login to the phone's hardware where it will display that info
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hello Charles,

Are you still experiencing this issue with presence on the phone?

This conversation is no longer open for comments or replies.