A very Frustrating Experience with agent melody.plazo@ringcentral.com from a RING CENTRAL Client that will leave

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
Hi

I have been referred by a company and a friend to RingCentral then here is what happened: 

I have had a very bad experience that I can not even put into words I have all screenshots and the Agent that was taking care of my account disappeared and is not answering my emails nor messages leaving our business hurt and we lost 6 clients because of this.

I want to file a complain and post this about RingCentral and agent melody.plazo@ringcentral.com  until maybe someone sees this from the higher management and does something about it.

Is this also your website? https://www.bbb.org/us/ca/belmont/profile/telecommunications/ringcentral-inc-1116-65952/complaints
Photo of Daly

Daly

  • 120 Points 100 badge 2x thumb
  • Very bad experience will leave ringcentral because of her

Posted 2 months ago

  • 0
  • 1
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 67,790 Points 50k badge 2x thumb
Hey Daly, I responded to the other thread you posted on. Please email me some more details so I can look into this.
Photo of Daly

Daly

  • 120 Points 100 badge 2x thumb
Hi This is one screenshot from all the conversation that Melody Plazo is Ignoring my business lost 6 clients because the service was interrupted, it is extremely frustrating that I can not even describe she does not care at all I was chasing her for information she gave me wrong ones then now chasing her to signup she disappeared I have never seen this I am in the business of Digital Marketing and PR since 2007 and never dealt with this I Immediately request the higher management to take action
Photo of Ryan Gossett

Ryan Gossett

  • 140 Points 100 badge 2x thumb
I am currently working to get out of my contract at RingCentral. I have been a customer for 4 years and the inability to reply to group texts, bad customer service, and (currently) newly downloaded iPhone app not working, I have had enough.