Ability for the admin to remove the option for users to turn off accepting call queue calls

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Ability for the admin to remove the option for users to turn off accepting call queue calls
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Alexandra Rodriguez

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Posted 7 months ago

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Photo of Claire Sadler

Claire Sadler

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This would be a real advantage for our company too

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Dan Bricker

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Is this an option yet?
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Jessica - Community Moderator, Official Rep

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Hi Dan, not yet! 
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Casey Correa

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This reply was created from a merged topic originally titled I would like to suggest a feature where queue members do not have the option to n....

I would like to suggest adding a feature that allows admin to remove the option for queue member to opt out of Accepting queue calls.     Possibly by removing the toggle switch and making the queue option accessible by admin only.   We have a small office and often time more than one person removes themselves leaving overflow on the phones.   USA, would make sure calls are answered by the appropriate people.