Ability for the admin to remove the option for users to turn off accepting call queue calls

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Ability for the admin to remove the option for users to turn off accepting call queue calls
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Alexandra Rodriguez

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Posted 12 months ago

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Claire Sadler

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This would be a real advantage for our company too

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Dan Bricker

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Is this an option yet?
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Jessica - Community Moderator, Official Rep

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Hi Dan, not yet! 
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Casey Correa

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This reply was created from a merged topic originally titled I would like to suggest a feature where queue members do not have the option to n....

I would like to suggest adding a feature that allows admin to remove the option for queue member to opt out of Accepting queue calls.     Possibly by removing the toggle switch and making the queue option accessible by admin only.   We have a small office and often time more than one person removes themselves leaving overflow on the phones.   USA, would make sure calls are answered by the appropriate people.
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Emma Sklar

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I am also researching this. To be clear, there is no tier at which this is possible?

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Jessica - Community Moderator, Official Rep

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That is correct, Emma. This is not a functionality available currently, regardless of tier. 
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Elyse

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i get a lot of requests for this from my office managers. in addition to being able to remove the option from user control, it'd be really great to be able to administer the setting. It makes it difficult that we have to rely on the user to log in and check this setting, and don't have any visibility on the administrative side.
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Yoandry Garcia

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Waiting on this too. ETA?????
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Dan Bricker

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Any update on this Jessica? I have managers here wanting to look at new phone systems because of this one missing feature.
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Jessica - Community Moderator, Official Rep

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I haven't received any updates on this feature request. 
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Nate Achey

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I get this request at least once a week from each queue manager. when can this feature be available?
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Jessica - Community Moderator, Official Rep

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I reached out to the call queue project manager and was advised: 

Call queue members need the option to change their availability (e.g. bio break, PTO, out sick, etc.). We are not currently planning to offer the ability to remove/hide this control, but we plan to continue monitoring customer demand for this feature and will adjust our priorities as needed.
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Logan Hall

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As a small company who just recently adopted RingCentral, we desperately need for this to be a feature, as we have some techs that are toggling themselves out of queue and the few others are picking up their slack. For an issue that has been asked for for years now, it's crazy that this hasn't been even talked about being implemented.