Ability of Super Admin to set outbound Caller ID options for Users

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It should be possible for the admin of the account to set the caller ID options for the users.  For example, I have two full accounts for my personal and business use.  For example, extensions 101 and 102 each with separate direct dial numbers.  All of my voicemails go to the mailbox for extension for 101.  As such, on the ring central iPhone app, I am logged in to extension 101.  It should be an option for me to select the outbound caller ID as either the main company number, the direct number for 101 AND the direct number for 102 when I make a call.  As it is currently set up, I can only select the main company number and the extension I am logged in to.  I cant understand why this would not be a configurable option?  Thanks.
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Jeffrey Goodman

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Posted 2 years ago

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2 years ago
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Saadet, Employee

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Hey Jeffrey, 

As a workaround, you could move the direct number on extension 102 to the Company Phone number pool and then use Custom Rules to send calls to that phone number over to extension 102. Any phone number that is under the Company Phone Number pool (under the Phone System Tab -> Phone Numbers) can be used as the Outbound Caller ID for any User on the account. 
2018-08-01T22:13:56+00:00
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Jeffrey Goodman

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That worked perfectly!  Thanks so much.  Call in tech support was not able to think of this but I am so happy you knew how to do it!  
2018-08-02T13:25:56+00:00
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Saadet, Employee

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You're so welcome, Jeffrey! :) Always happy to help out! Sorry that the Tech you spoke with didn't think of it earlier. I'll provide them with some feedback, that way if they have another customer who needs a similar setup, they know how to offer it :)

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