Ability to add a call que as a potential destination on user extentsions (redirect calls to que from ext)

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We are a US Ring Central customer = small business in the residentail real estate market and would like the ability to have virtual extentsions (Digital lines without an associated physical IP phone) be able to have an option to have a que added as a potential call routing (same as availible with call routing with Auto-receptionist).

The usage senario is DID Number > Virtual Ext > Agent's mobile phone > Call Que. In practice we assign each agent a dedicated DID Number which rings directly to their mobile phone, what we would like if the target agent is unable to answer the call it is  redirected into a que (where there are other realty agents are participants (which they individually can choose to either accept or not accept que calls) to insure that all customers are able to speak to a live represetive of our company.

 Currently use 22 digital lines with six physical phones in the office,
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Gregg Ormsbee

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Posted 2 years ago

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Danno, Champion

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I have that scenario deployed today. Just change the Message & Notification tab to not take messages and then send the calls to the specific group. Works great.
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Gregg Ormsbee

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The extentsion is already set not to take messages, the problem is I cannot add a call que situation has a group ( I want a situation were the group partcipants can choose to either accept or not accept calls) a ring group either sequential or simulatenous is a ring to all 

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