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The usage senario is DID Number > Virtual Ext > Agent's mobile phone > Call Que. In practice we assign each agent a dedicated DID Number which rings directly to their mobile phone, what we would like if the target agent is unable to answer the call it is redirected into a que (where there are other realty agents are participants (which they individually can choose to either accept or not accept que calls) to insure that all customers are able to speak to a live represetive of our company.
Currently use 22 digital lines with six physical phones in the office,