ability to add external users with no cost but still associated to the RC account
You can add them and assign extensions to them however if they make and/or receive more than none (9) calls via the mobile app, you will be charged a full digital price for that month for each user that exceeds that total of nine calls. They will not be able to use the soft[hone because the softphone only has one instance per registered digital phone line/user.
These External users will not need to utilize RC at all. I just want the external contact information to be viable/accessible in my organizations global RC contact directory[Both in GLIP & RC Phone App]. I'm not sure if your familiar with ShoreTel, but they have something called "System Directory" which essentially allows you to add external contact to the global address list. It would be nice if RC had a similar feature which i'm sure many customers would find very useful.