This conversation has been merged. Please reference the main conversation: Add Advanced Rules to block or forward SMS / Text Messages
As a workaround we have the main line set to alert several people by text when a text on the main number is received. The employees can't read the content of the text and still need to sign out of their individual line to retrieve the message.
SMS are only sent out from individual lines, but occasionally a customer will respond to a voice call or message with a text. If the caller ID is set to the main number on the outbound call (and it usually is), the text goes to the main line and is difficult to retrieve. If texts could be forwarded, a group of employees would get the text and be able to respond on their individual line.
We are in the US.
We repair cars and use phone and text to communicate with customers.
We currently have 6 users/lines
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