Ability to block or forward SMS / text messages

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Add Advanced Rules to block or forward SMS / Text Messages

We have a main number and several individual lines. We want the ability to forward any texts inadvertently sent to the main number to a group of the individual lines. Since no person has a soft phone logged into the main number, employees must periodically log off their individual lines and log in on the main line to collect any text messages that have accumulated.

As a workaround we have the main line set to alert several people by text when a text on the main number is received. The employees can't read the content of the text and still need to sign out of their individual line to retrieve the message.

SMS are only sent out from individual lines, but occasionally a customer will respond to a voice call or message with a text. If the caller ID is set to the main number on the outbound call (and it usually is), the text goes to the main line and is difficult to retrieve. If texts could be forwarded, a group of employees would get the text and be able to respond on their individual line. 

We are in the US.
We repair cars and use phone and text to communicate with customers. 
We currently have 6 users/lines
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  • happy to finally have text, bummer that some texts may fall through the cracks.

Posted 3 years ago

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