Ability to Customize Conference Number Hold Music

  • 1
  • 37
  • Idea
  • Updated 2 months ago
  • (Edited)
Custom Conference  Call Music
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Lisa Pruitt

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Posted 2 years ago

  • 1
  • 37
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Saadet, Employee

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Hello Lisa,

Currently there isn't a way to customize conference hold music. However, I can see how this would be a great feature.

I've turned this into a feature request for others to vote on :)
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Todd Graham

  • 74 Points
Has there been any new updates to this?  The music is stale at this point and would like the ability to pick our own custom music or message for our company.
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Saadet, Employee

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Sorry, Todd. I have not received any type of ETA from our Product Team on this.
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Todd Graham

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When you say "ETA", does that mean it is being worked on as a feature at least? Would like the ability to customize the music.
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Saadet, Employee

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Hi Todd, sorry for any misunderstanding. At this time I'm not aware of this being on the roadmap, therefore, there is no ETA
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Deborah Overbeck

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Hi - Was this ever resolved? I've having an issue where I can't put any hold music at all on our conference line. The person on hold just hears ringing out; very frustrating!
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Saadet, Employee

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Hey Deborah, at this time this feature is not on the roadmap
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Keegan Layton

  • 62 Points
Still not a feature?
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Saadet, Employee

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Not yet, Keegan. If that changes, I'll post an update here!
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Brian Icenhower

  • 62 Points
It would at least be nice to be able to choose from a variety of music selections.
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Lisa Pruitt

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Hello again,
How many people have to vote before we can change it?  Can I manage the post to stay visible to get the nescessary likes? Thank you, Lisa
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Saadet, Employee

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Hello Lisa, 

With regard to prioritization of any feature request, the process is a lot more complex than just implementing those with the most votes. There are other criteria involved.  Although this Community is the primary source of collecting ideas, we receive/track data through the applications, phone calls, emails, focus groups, surveys, social media etc. Therefore even if a request here on the community has a lot of votes, there could easily be other requests that are in much higher demand. 

Often times members on the Community will comment on a feature request every once in a while in order to remind others and new members of the request so that they can vote on it.
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Lisa Pruitt

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Thank you for your prompt reply!  Noted.  Have a great day, Lisa
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Saadet, Employee

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You as well :)
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Mark Weaver

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I was just going to suggest the same thing!  Please make it happen...
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Ayogo

  • 62 Points
Yes. Please do this.
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Gonzales Jackson

  • 60 Points
Yes, please make it happen soon.
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Rico

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Agree.
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Tai Hanson

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I vote for this feature....or just change the music on your end. The current music is deplorable. Thank you!
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RC-Installer, Champion

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Agree, ridiculous 
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Administrator

  • 60 Points
I cannot describe how annoying that hold music was in our last weekly staff; enough so that I'm spending time looking for a solution here... we had to hang up and then the tardy attendee had to text someone to restart the online part. 
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Ryan Lynch

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Another vote for this feature. Our execs would really like to see this implemented as soon as possible. Please don't let this fall into the pit of ignored feature requests by users. 
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Ryan Lynch

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Hey Ring Central, when are you going to listen to your customers and implement some of the features your users ask for? Two years since the original post? Is there a reason why this valid and sensible feature has been ignored for so long?

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Saadet, Employee

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Hi Ryan, you can read more here about the process for implementing features. At this time, there is no ETA for if/when the Product Team may implement this
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Sasha Loo

  • 72 Points
I would like to vote for this request as well. On top of that, we should be able to customise the message too. please let me know if this is possible? thanks.
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Saadet, Employee

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Hey Sasha, you can vote on the ability to customize the conference greeting here by clicking the Me Too button