Ability to disable faxes

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  • Updated 1 year ago
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We do not use faxes, and discourage its use among our users. It would be helpful if there was a specific feature to completely disable faxes for a user, to reduce clutter in the app and on the site.
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Becker

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Posted 1 year ago

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Danno, Champion

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You can change the line type from Voice/Fax to voice only.
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Becker

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How do you do that? I saw a mention about that on a post from several years ago, but can't find that option in the system.
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Becker

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So I actually found that option. But, the app still shows all the fax options. Also I just tried sending one and it still looks like it goes through. Does this just disable the ability to receive them, but you can still send? Ideally, all the buttons would be removed from the app. (like when you disable other features such as glip)
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Danno, Champion

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You can still send with voice only.  I think the APP will show outbound faxing capabilities. 
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Danno, Champion

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Go to USERS, then Phones & Numbers, click their number, then number type.


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Becker

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The nature of my idea here is really that I would like a "feature" to get added to disable all the faxing options. For example there is already "Business SMS" as a feature that can be disabled, its seems reasonable that there would be a comparable feature to disable texts.

In the desktop app this should remove:
1) The "Compose Fax" icon
2) The "Fax" submenu at the top of the "Messages" tab
3) Any other references to faxes that I am missing

In the mobile app this should reomve:
1) The "Fax" submenu under the "All Messages" dropdown
2) The "New Fax" option when you click on the plus sign to create a new message - ideally the plus would simply create a new Text and skip the extra step
3) The "Documents" option under the "More" button, which is only used for faxing
4) Any other references to faxes that I am missing

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