Ability to enable company extensions under blocked Calls - Allow provision

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  • Updated 1 year ago
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The ability to block all calls from Screening-Greetings option is a very helpful option. However when you select block all calls, this will also block extension dialing for company internal dials.

Scenario
We have a conference room that needs outbound calling privileges. However, We want to disable all incoming calls to the conference room with the exception of company main numbers and company internal transfers. As it stands now ( 6/12/2017 ). We are able to block all calls from the screening and Handling setting and add company phone numbers. But there is no option to add extensions to the allowed list. as it blocks all calls.

Current work around 
If we un-check the "Display my extension" from the Internal Calls setting under Outbound Caller ID. We can allow a DID or a company number to be passed to the conference room mentioned above, thus allowing that outbound caller ID to dial in as it can be listed under allowed calls.

Problem
It seems that we have to sacrifice internal extension caller ID to accomplish our goals. Since internal caller ID display is one of the basic functionality of a company phone system. This is not the best choice. 

Request 
Ability to add extensions to the allowed list for blocked calls- allow provision .
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Don Mudalige

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Posted 1 year ago

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