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This isn't exactly ideal because this allows for easy call-avoidance. It would be great if we can choose Rotation, and then a sub-menu that allows us to choose one of the three types of queue strategies. The most common would be:
- Round robin, circulate through agents in a fixed order with no regard to idle times
- Most idle, route calls to the agents who have been available the longest in that queue
- Fewest calls, route calls to the agents who have had the fewest in bound calls for that day
- Least recently called, route the next call to the agent who received a call last among the queue
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