Ability to hide user accounts from 'Company Directory'

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  • Idea
  • Updated 3 weeks ago
  • Planned
Problem

Like most Ring Central customers our implementation is a complex mix of 'User Accounts' and 'Groups' - all of which show in the 'Company Contacts' list shown in the Windows soft phone and the mobile app.

In fact in our implementation the Groups (aka 'Call Queues') are not used for pushing calls to multiple members of staff but simply for transferring unanswered calls and as dummy entries which is required by the RC system. This should not be called directly.

Additional to this list of groups and users are an ever growing number of 'virtual users' that need to be created in order to add direct dials to each user extension's 'Presence' ability and the desk phone's side car / expansion unit (click here for details on why this is needed). These 'virtual users' also appear in the 'Company Contacts' list and really only need to be available for the member of staff for whom they were created.

This means that the 'Company Contacts' list (at the moment) consists of 50% of valid user accounts for staff extensions and 50% invalid entries that should never be dialled.

Solution

Add a setting, against each user account in the online portal, that determines that user account's visibility to the company / RC account (excluding the 'super user' of course). The setting would have the following values:
  1. Visible to all users (the default)
  2. Visible to none
  3. Visible to specific members (and allow them to be selected)
Even if the 'visible to specific members' can't be implemented the first two options would clear up the 'Company Contacts' list to only those numbers that can actually be dialled.

Summary

This would make the 'Company Contacts' list much cleaner and really represent the staff in the company instead of a long list you have to scroll down to try and find a valid entry. 

This is especially important in the mobile app where screen space is limited and you don't want to scroll if you can help it.

This will also become more important when RC integrate the 'company contact' list with the various desk phone handsets (which have even smaller display screens).
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alfm

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  • frustrated that such simple functionality is absent

Posted 2 years ago

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Alex Sorochinski

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Any updates on this feature? 
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Gregory Yaschuk, Employee

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To hide an user from Company Contact list in RC Desktop App you should perform two actions:
!) turn on "Company Directory Controls" feature for your account using Admin Web (see first attached picture);
2) turn off "Include User in Company Directory" option for particular user and click "Save" button (see second attached picture)
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Bob Robinson, Champion

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Where in "Admin Web" are those controls?  Is this only for certain service levels?  Don't see any page like that on my admin portal.
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Gregory Yaschuk, Employee

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Unfortunately, I do not know who can get you access to this portal.
Described option is on this page.
(Edited)
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Gregory Yaschuk, Employee

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Probably you need to ask support guys how to turn on the "Company Directory Controls" feature on your account.
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Bob Robinson, Champion

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Thanks, Gregory.  I remember seeing our implementation specialist use a screen like this during in initial setup but I don't think it's something we have access to at the account level.  I'll reach out to support to see if they can enable this for us.  Glad to know that the feature is (somewhat) available!