This conversation has been merged. Please reference the main conversation: User Settings: need hold times
Hi, call recording does not record hold time. Either you put a customer on hold for 10 mins or 50 mins, it shows or play only 2 second. I raised to technical team and they ask me to escalate to development team to add this feature. So I request this is most important feature you should add in the ringcentral account as we have to maintain quality on service call because if customer may stay on hold for 30 minutes, it cause a big issue for my process quality
There are no replies.