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Services and Products: RingCentral app (Glip)
Ability to know if a user is using Glip on mobile phone vs desktop
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Updated 2 weeks ago
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Glip used to tell us if the sender of a glip message is sending it from a desktop vs a mobile app.
How can we enable that feature or is there a chance to bring that back?
mjpatel
130 Points
Posted 2 weeks ago
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2 weeks ago
Jessica - Community Support
, Official Rep
3,462 Points
Hi mjpatel,
I confirmed with our Product Team that this feature was retired and there are no plans to bring it back.
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2019-01-31T19:49:05+00:00
mjpatel
130 Points
Can we get a reason why?
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2019-02-04T17:47:31+00:00
Jessica - Community Support
, Official Rep
3,462 Points
Hi mjpatel,
The Product Team advised that since the messages were not dependent on which device the user was using to respond, that the feature did not add functional value and was removed.
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2019-02-04T17:51:30+00:00
mjpatel
130 Points
We are a virtual team. The reason we liked the feature is because it allowed us to know if a member is at their desk working or on their mobile phone
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mjpatel
Jessica - Community Support, Official Rep
The Product Team advised that since the messages were not dependent on which device the user was using to respond, that the feature did not add functional value and was removed.
mjpatel