SMS: Ability to receive verification code (short code) via text messages

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  • Idea
  • Updated 1 month ago
  • Under Consideration
  • (Edited)
Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service.  Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts our business negatively.
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Kings Hall

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  • frustrated that this functionality doesn't currently exist

Posted 5 years ago

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Arnold Bleyan

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This reply was created from a merged topic originally titled Can't add my ringcentral # to My Info section on FB, didn't accept to send me a t....

Can't add my ringcentral # to My Info section on FB, didn't accept to send me a text for verification.
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Mike, Official Rep

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Sorry for the frustration folks. We just checked with our product team and unfortunately support for short code is still not on the road-map so we don't have any date if or when this will happen. 

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Russ Stewart

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Glad to see someone at least responding form Ring Central. 
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Andrew Wiggin

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How about now? 2 factor authentication is everywhere & frequently uses short code.

In fact, it is an IRS regulation: "Publication 1075, Tax Information Security Guidelines for Federal, State, and Local Agencies (Pub. 1075) requires that all access to federal tax information (FTI) occurs from agency-owned equipment. It also requires that any remote access has multi-factor authentication implemented."
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Saadet - Community Moderator, Official Rep

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Hey Andrew, right now we support receiving SMS from short codes, however, we don't support responding just yet.
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Mike Hemmes

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I have to be honest here...this is some real bullish!t.  My problem is that you guys updated with support for SMS, no one realizing this does not include special text messages called short-codes, so we start using our numbers for Apple verifications, which actually ends up working to complete two-factor setup.  Then, when we try to use it later, we do not receive the "short-code."  Why did it work at first - it's one thing that it's not supported, but why does it work to setup two-factor, then fail on subsequent tries??  Maybe it's Apple, maybe it's ring central...either way, it all sucks.  If you guys are really the hot-shit in the industry that you say you are, prove it...prove to us that it's actually 2018 already.


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All services with short codes are not working, we need WhatsApp support
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We have a 150 line Ringcentral account that was set up in August just for the use of two factor codes from Google, Instagram, Facebook. The service worked perfectly until the end of the year. Something changed in January 2019 and now we no longer receive short code messages. We are now forced to look for other options even if it means buying 150 sim cards and multiple "cell boxes" to be able to receive short codes. I hope RingCentral can fix this soon because 150 lines is not a small account to be losing.
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Technical Support

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With the PC RingCentral Phone version or 10.3, the SMS does NOT correctly render a UCS-2 encoded message with a Unicode zero-width-joiner at the start of the message. 

The message renders with the text "u200D" rather than the Unicode 

Please render the Unicode going forward. 
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Andrew Wiggin

  • 156 Points 100 badge 2x thumb - home of the QuickBooks Online Platform, requires SMS Short Code:

For those of you doing a google search:
ringcentral cannot receive sms from intuit
Intuit 2 factor authentication sms fail RingCentral