SMS: Ability to receive verification code (short code) via text messages

  • 13
  • 170
  • Idea
  • Updated 1 week ago
  • Under Consideration
  • (Edited)
Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service.  Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts our business negatively.
Photo of Kings Hall

Kings Hall

  • 1,620 Points 1k badge 2x thumb
  • frustrated that this functionality doesn't currently exist

Posted 6 years ago

  • 13
  • 170
Photo of Polished Geek

Polished Geek

  • 260 Points 250 badge 2x thumb
I just found out about this limitation as well, and am very unhappy about it. It's not just services like Google that are unable to send SMS to our RingCentral number. We have several clients who use online SMS service applications that do NOT work when trying to send to RingCentral. The worst part is, there is no message back to the customer that the text failed. It just never goes through. So they think we are ignoring them!

This is a big hole in the SMS service for RC and needs to be resolved.
Photo of Polished Geek

Polished Geek

  • 260 Points 250 badge 2x thumb
You can replicate the problem by trying to use any sort of online two factor authentication or automated SMS messaging service, such as with a bank, Google security, notifications from websites via text, etc. Basically texting into a RC number will not work if it's being sent from something that sends text messages online, rather than through a real phone number.
Photo of TekNacion

TekNacion, Champion

  • 272 Points 250 badge 2x thumb
The Partners portal for RingCentral uses Trumpia for the SMS notification service. It too does not work when trying to get the RingCentral number verified for SMS.
Photo of CC Manager Office

CC Manager Office

  • 62 Points
We really need this feature so we can confirm with reply to our vendors.  We got a text from short number today, and needed to reply to keep appt, and I couldn't and it wouldn't send.  I hope you can include this in your next update.  A big thanks in advance!
Photo of Mike

Mike, Official Rep

  • 94,910 Points 50k badge 2x thumb
Official Response
Please VOTE in the upper right corner to request this app.
Photo of Claudio (Customer)

Claudio (Customer)

  • 14,210 Points 10k badge 2x thumb
+1 Like +1
Photo of Andrew Tai

Andrew Tai

  • 120 Points 100 badge 2x thumb
This is a massive issue. It has still not been resolved and this thread is two months old. Pretty disappointing service from RingCentral.
Photo of Chris Menteer

Chris Menteer

  • 392 Points 250 badge 2x thumb
2 years ago. still a problem. lol. RingCentral seems to not care too much.
Photo of Aaron Stewart

Aaron Stewart

  • 84 Points 75 badge 2x thumb
3 Years ago now. Even more silly than when it was new, and apparently is true for all shortcode sources, not just 2FA sources like Google.

On my system we would get SMS from DHL about delivery status and have exactly (and only) the very first character of each message delivered. . .amazing.