Ability to Respond to Group Messages from Outside Numbers

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  • Idea
  • Updated 6 months ago
  • Under Consideration
  • (Edited)
It appears that there is a known bug in group texting now that the MMS feature has been deployed.  I opened a support ticket - I think ticket 50034? and was told this is a known issue.

Here is the scenario:
  1. Customer (not RC) sends a 'group' message to multiple people at our company (all RC).
  2. All employees/users receive the message.
  3. One or more employees attempt to reply and receives the error below:
"Message is not sent.  Recipient extension is not found."

I am assuming this is due to the fact that the system doesn't realize the other user is an "internal" user and thus does not translate the external number to an internal extension.

Please help as this is VERY FRUSTRATING since we have customers text more than they email.
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Scott McClannahan, Champion

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Posted 3 years ago

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Arthur Ng, Product Manager

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Official Response
Good Morning RC App community 

This is Arthur here, I am a PM with the RC App team and I will be able to answer your questions around Group SMS in this thread.

First of all, I would like to apologize for taking so long to respond to this thread but please be rest assured that RingCentral cares about our customers and we value every single feedback that we receive. With that being said, we are behind on our huge volume of feedback and sometimes we might miss a thing or two. 

Fortunately for you folks! We have been working on a solution for this and this will be ready for beta testing in April 2020. As telephony features on RC App are important to our customers, we at RingCentral would like to ensure that it works correctly as intended and therefore before we fully launch the feature a closed beta will be executed before the actual release. 

If any of you would like to be a part of the closed beta and want to be involved in making our RingCentral app better - please send me a direct Glip message / Email at Arthur.ng@ringcentral.com so that I can set you up to test this feature before release. 

Thank you everyone and as always we appreciate all your feedback and we are working to make RingCentral a better experience for you.
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Gregory Yaschuk, Employee

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Official Response
Group MMS messages will be implemented in RingCentral desktop app in 20.1 release