Ability to review call statistics relating to inbound caller "On Hold" time

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  • Updated 9 months ago
Merged

This conversation has been merged. Please reference the main conversation: User Settings: need hold times

Call Statistics for Inbound Caller On Hold duration.  We would like to pull a report showing total hold times for inbound callers either in the queue, or total while in the call.
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Posted 9 months ago

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