Ability to see when other members answer the call queue

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  • Updated 2 months ago
Merged

This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

We would like to have the ability to know if another member of our team picks up a call queue call. Currently, each user receives a ring but if someone else answers it the call appears as a missed call on everyone else's screen. As a small business we can't afford to miss calls. Instead of showing as a missed call it should show as an answered call. We have 3 members in our call queue based in the U.S. We sell promotional products to other businesses. We often receive calls to place orders or to check on the status of orders. We also receive calls from our vendors who need more information from us. Every call is important to us and to our bottom line.
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Elizabeth Bailey

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Posted 2 months ago

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