Ability to transfer straight to voicemail.

  • 2
  • 15
  • Question
  • Updated 3 months ago
  • Answered
  • (Edited)
I am very frustrated with the loss of ability to transfer directly to a voicemail. We need the ability to decide when to send to voicemail and when to transfer to the person and it ring at their desk. Taking away that ability is a disservice to customers! REALLY! It is so very frustrating that we were not consulted before taking away a NEEDED feature. Not having this makes the product FAR LESS VALUABLE OR ABLE TO COMPETE WITH OTHER SERVICES! 

My question is HOW LONG until YOU FIX the PROBLEM YOU CREATED HERE!!!??
Photo of Rachel Campbell

Rachel Campbell

  • 350 Points 250 badge 2x thumb
  • SUPER UPSET! Frustrated! aggravated!

Posted 3 years ago

  • 2
  • 15
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,272 Points 20k badge 2x thumb
Official Response
They are working on re-integrating an easy BLIND TRANSFER method - I had a very productive meeting with RC engineering staff late last week.  In the meantime - have you already tried using the LONG PRESS on the Transfer button when you need to use this feature?  While the call is live on your screen, pressing and holding the TRANSFER button for longer than you used to - should make available the blind transfer option you were used to using. 
Photo of Ronda Tappan

Ronda Tappan, Champion

  • 878 Points 500 badge 2x thumb
Official Response
What type of phone do you have? Here is an article: https://support.ringcentral.com/s/article/Deskphones-Transfer-Calls