Call Queue: Disable voicemail in call queue and connect it to a different Group

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This conversation has been merged. Please reference the main conversation: Call Queue: Disable Voicemail

Ability to turn off the voicemail in call queue and have an option to connect it to a different group would be beneficial to our company.

We are subscribed to RingCentral Office Premium 2-19 line. Our Company, Closetbox is a full-service concierge storage with a free pickup at your door and on-demand return delivery for the cost of a traditional self-storage unit. 

Call queue settings work for our business needs for our Customer Service but we do not have any dedicated employee who can take care of the voicemail messages. We would love the ability to have an option to turn off the voicemail in call queue and have an option to connect it to a different group would be beneficial to our company. Like when we call our Bank, it will never route you to a voicemail it will continue to play the music and you will hear an interrupt audio periodically and play a message for more than 15 minutes. We also would like to have that options. 
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Julie Packard

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Posted 3 years ago

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