Fax: Add Preview & Edit option prior to sending fax in Desktop App

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  • Updated 4 years ago
  • (Edited)
The current version of the RingCentral Desktop Application recently added (v. 7.1.xx) does not allow you to preview the entire fax prior to it being sent to a recipient(s).

Version 5.16.xx of the old desktop application had an "Edit" button (see attached image) that would allow you to preview the entire fax. This would give u us to save the fax to our client file prior to sending.

With the new version Desktop App (7.1.xx) added the ability to preview just the fax cover sheet (using MS Word? Why?), but not the other attachments, or complete fax being sent to the recipient. Why remove this feature/function in your application?

Our request is to please reinstate the old "Edit" button/Preview feature on your Desktop Application so you can see the entire fax. This is an important part of our workflow when documenting what was sent to the customer. Having to login to the RingCentral website, login to your account, navigate to the sent fax area and then finding the particular fax to print (file) it from the website is cumbersome, time consuming and too many steps.

By the way... it would be very nice if the preview would include all of the contact information (Receiver and Senders) on the cover page! Your older Desktop Application (pre-version 5.xxx) did that as well!

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Jeff Ryan

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  • Dissapointed that you remove features/functions on an upgrade!

Posted 5 years ago

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Mike, Official Rep

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Official Response
Thanks for posting Jeff!

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