Fax: Add Preview & Edit option prior to sending fax in Desktop App

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  • Updated 4 years ago
  • (Edited)
The current version of the RingCentral Desktop Application recently added (v. 7.1.xx) does not allow you to preview the entire fax prior to it being sent to a recipient(s).

Version 5.16.xx of the old desktop application had an "Edit" button (see attached image) that would allow you to preview the entire fax. This would give u us to save the fax to our client file prior to sending.

With the new version Desktop App (7.1.xx) added the ability to preview just the fax cover sheet (using MS Word? Why?), but not the other attachments, or complete fax being sent to the recipient. Why remove this feature/function in your application?

Our request is to please reinstate the old "Edit" button/Preview feature on your Desktop Application so you can see the entire fax. This is an important part of our workflow when documenting what was sent to the customer. Having to login to the RingCentral website, login to your account, navigate to the sent fax area and then finding the particular fax to print (file) it from the website is cumbersome, time consuming and too many steps.

By the way... it would be very nice if the preview would include all of the contact information (Receiver and Senders) on the cover page! Your older Desktop Application (pre-version 5.xxx) did that as well!

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Jeff Ryan

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  • Dissapointed that you remove features/functions on an upgrade!

Posted 5 years ago

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Mike, Official Rep

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Official Response
Thanks for posting Jeff!

Please VOTE in the upper right corner to request this app.
(Edited)
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Julie

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I really miss this feature.  I could open a fax sent to me, preview it and annotate it and then re-send it. 

I recently sent something to be faxed from Word and then got side-tracked before selecting recipient.  I went to send another fax and saw I already had an attachment.  Of course I could not open it to preview what was attached and I couldn't remember who I was supposed to fax to.  I hate that this feature is not in the new RC

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Jeff Ryan

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Following numerous updates since this feature request was submitted, the "Preview" (or Edit) of faxes is still not available on the most recent version of the Desktop App.

Now... the older versions which allow fax preview (edit) have been intermittently NOT working and tech support is saying the reason is compatibility problems with the old version.

What is the ETA on having Fax Preview on the new Desktop App?
This reply was created from a merged topic originally titled REVIEW SCANNED DOCUMENT BEFORE SENDING.

ring central needs to put the feature back on the desktop app where you can click the icon to view your scanned  documents. this was a feature on the old app and needs to be updated to this new app asap or im finding me a new carrier.
(Edited)
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Jheck Taruc

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This reply was created from a merged topic originally titled ability to edit info using the new RingCentral for Windows.
(Edited)
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Kevin

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please bring back the feature
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Charlie Andressen

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This reply was created from a merged topic originally titled Fax preview.

I want the old ringcentral desktop back. I can no longer preview a fax before it is sent and I also lost the tab I had in Word that would let me fax straight from Word. I now have to print to ring central which then messes up the settings for the next document I print. Also, I am unable st send a fax to the attention of someone without addind an entire cover page. So frustrating!
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Melissa Croda

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This reply was created from a merged topic originally titled Fax: Ability to edit attachments via Desktop App.

With the softphone software once you attached a file to your fax you were able to double click the attachment and it would open in editor which would allow us to add text and other information.  We use our fax system to receive orders from our customers, once the order is entered into our system we then reply to the fax, edit the original document by adding the confirmation number, Estimated Shipping date and any other important information our customer may need to know.  

  With the new Desktop Application this task is no longer available.  Yes we could use a separate piece of software to perform this task but that adds time. When you are replying to 200+ faxes a day every second counts.  Please add this feature back in
(Edited)
This reply was created from a merged topic originally titled Preview attachments in RingCentral Desktop App.

We regularly send out attachments with the desktop app, and it would be a huge benefit to be able to view the entire fax before we send it. Is this going to be implemented soon?
(Edited)
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Ashok Veldanda

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also the ability to sign the faxes is also gone in the new updated version????
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Robb Gusic

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I agree. Not being able to preview your entire fax before sending it is ridiculous.  Basically you are sending out the fax blind without any idea what it actually looks like.  Does anyone know of another fax program?
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Ara H

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They downgraded the software. Unacceptable!!!
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AKINGBADE

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This reply was created from a merged topic originally titled Fax: have edit option and able to save as "draft".

It would be nice if it is possible to draft a fax msg from the website with the uploaded attachments saved but not yet sent, so that I can be able to download the uploaded attachments, make changes, then reupload them again before the draft fax message gets sent.
(Edited)
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BRH Admitting

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This reply was created from a merged topic originally titled Fax: Add fax preview capability..

The new softphone does not let you preview the attachments before you send them like the old one. That is a critical role for our medical faxes. We want to make sure we are sending the right file to the right person.



We downgraded to the old version since this is a cruicial function.

But now we got a message we need to upgrade since the old one wont work.

When will this function be available since we will have to look at alternative solutions if we cant get this basic feature from RingCentral.

thanks
(Edited)
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BRH Admitting

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Still no answer from anyone at RingCentral? You guys must be joking....
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Petrana Valov

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One, that I found and is very easy to use: PDFfiller. Currently I use it only for fax editing and creating PDF files, although it can replace ringcentral, but it is a little more expensive and I still want to remain a ringcentral customer unless they ignore these complaints and do nothing in the next few months.
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Kim, Alum

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We appreciate all of your feedback and constructive criticism here, but we need to keep this professional. Any derogatory comments or unprofessional comments directed to any person or group of people will be edited, or deleted.   Thank you. 

Visit:  RingCentral Community Guidelines
(Edited)
This reply was created from a merged topic originally titled Desktop App: edit fax and print cover page..

Print the cover page, as well as the fields wherein it could be easily editted.
(Edited)
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Bio Plus Sources

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This reply was created from a merged topic originally titled Desktop App: Edit / view before sending / remove header/ showing that fax is bei....

I am very upset that fax features that used to be in older softphones version are no longer valid, and this is a huge drawback! I am referring to:
- impossibility to edit any info "From" now
- impossibility to view before sending now
- impossibility to remove header or showing that fax is being sent by Ring Central.

If this is not fixed shortly, I might have to unfortunately consider switching after years of being a customer.
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Antoine Feghali

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very disapointed that you removed the feature and will be looking for another company if this will remain not solved.
i cannot understand how can you remove great features like that while upgrading, instead of adding new functionalities...
thank you,
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radoje zelenovic

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This reply was created from a merged topic originally titled Option to edit fax, add a signature, is it still available?.

Option to edit fax, add a signature, is it still available?