Desktop App: Ability to mark SMS as unread

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  • Idea
  • Updated 3 months ago
  • (Edited)
Able to mark text messages as unread on the deskop app
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arvin sebastian

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Posted 4 years ago

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Louis Ruvane

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Please make this feature a reality! We need to be able to make some of our texts unread so they can be passed on to other staff coming in and working later shifts.
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Mike, Official Rep

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Are they sharing the same login?  Or are you forwarding texts?  In the desktop app, you can right-click any message and "forward" to other users.
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Louis Ruvane

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They are actually all using a group extension so you can't use the forward feature on that extension (grayed out). This seems like an easy feature to add - marking texts unread.
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Carrie Ann Kroft

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Any movement on making this a reality?  If you can flag/mark voicemails as unread, can you add this same feature to Text messages.  The ability to mark unread would be beneficial to our agents.
(Edited)
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Scott M

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Hello Ring Central Support.

Any update on how to mark TXT messages unread?

Its been 9 months since the original question/request.

I'm not looking to forward it to another user, we all use the same login as we only have 1 Customer service/Tech at a time.  It'd be great to be able to Mark messages unread that still need attention for the next person.

Can this please be address in the coming week?


Thank You
Scott
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Luke, U.S. Tier 1 Support

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Currently this feature is not planned for the desktop app. I know this is possible on the iOS version of the RingCentral mobile app by swiping to the right on the message. However, it appears that it is not possible in the desktop or the Android softphone apps.

I appreciate you adding comment to the idea post. If you could provide some more information about how you would use this feature it would help our teams understand the benefit of this feature for other users like yourself.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:

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Carrie Ann Kroft

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This is unfortunate as this would be a helpful feature to have for the desktop app for agents, they can do this with voicemail's.  Disappointing that it took 3 years to get a response for the original request posted.
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Sean Schachner

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How wouldn't it be a benefit? You can prioritize your workflow and allow them to stay "read" when they are complete. 

Today's user-base is completely mobile and it'll reach the point where most dont own a computer and do everything on their mobile devices. If ring central continually improves their texting functionality they WILL have more business. 

Our company works in real estate and this field is completely becoming SMS/MMS driven.