Access SMS text log on Mobile App through Website/Desktop

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This conversation has been merged. Please reference the main conversation: Provide log report for SMS texts

US account for an Insurance Agent and his staff.
Need to document all communications with clients on our company tracking software.  The SMS texts sent through the Mobile app should be tracked so transferring them to a send able file, accessing them, through the website, some way of saving these vital customer conversations is necessary.  As a team we need to be able to see what is happening in any client communications to be able to address their needs, especially if someone is out sick.  Right now they are captive on my phone.  Heaven forbid it gets stolen, lost, wiped!  What back up would we have?
Please help in providing some answer/solution.  Thank you
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Heather Rich

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  • frustrated and concerned

Posted 1 year ago

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Brandon, Champion

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Good news for you.  You can archive SMS as well as voicemail, fax and call recordings. Check this: https://success.ringcentral.com/articles/RC_Knowledge_Article/8913

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